Junril Canlom
Queens,NY
Summary
Adept at enhancing customer experiences and resolving issues with professionalism, I significantly contributed to customer service excellence at The Results Companies - Cebu. Skilled in quality assurance and assertiveness, my strategies improved satisfaction levels, demonstrating a commitment to excellence and effective communication.
Overview
1
1
Certification
Work History
Customer Representative
The Results Companies - Cebu
12.2015 - 12.2015
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Contributed to the development of departmental strategies aimed at enhancing the overall customer experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
Education
Bachelor Of Science In Hotel And Restaurant Mgmt. - Hospitality Management
UCLM
A.C Cortes Avenue, Looc, Mandaue City, Cebu, Ph10.2015
Skills
- Quality assurance
- Product or service support
- Payment processing
- Customer service excellence
- Language fluency
- Assertiveness
Certification
• leadership training seminar and tram building
•League of tourism students of the Philippines
•effective working relationship towards employees productivity
•food gastronomy seminar
•food and beverage operation management
•customer service and guest satisfaction management
Additional Information
I am currently working in healthcare as a home health aide representative. I took CNA and home healthaide program here in USA
Languages
English
Professional Working
English
Full Professional
Timeline
Customer Representative
The Results Companies - Cebu
12.2015 - 12.2015
Bachelor Of Science In Hotel And Restaurant Mgmt. - Hospitality Management
UCLM