Jurena Lorde-Boyce
BROOKLYN,NY
Summary
I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I'm eager to contribute to team success and further develop professional skills. I always approach everything with a positive attitude and I'm committed to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Veterinary Practice Manager
Animal Medicine & Surgery Clinic
Brooklyn, NY
04.2023 - 09.2026
- Streamlined appointment scheduling process to enhance client service and operational efficiency.
- Implemented inventory management system to reduce waste and optimize supply ordering.
- Trained and mentored staff in customer service protocols and clinic procedures.
- Developed marketing strategies that increased clinic visibility and community engagement.
- Oversaw financial operations, including budgeting and expense tracking, ensuring fiscal responsibility.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Established partnerships with local animal shelters, providing discounted services and fostering community engagement.
Veterinary Receptionist
Animal Medicine & Surgery Clinic
Brooklyn, NY
07.2021 - 09.2026
- Provided exceptional customer service to pet owners, addressing inquiries and concerns promptly.
- Coordinated communication between veterinarians and clients regarding treatment plans and follow-ups.
- Managed appointment scheduling and patient intake processes efficiently.
- Processed payments and maintained accurate financial records for services rendered.
- Managed multi-line phone system and pleasantly greeted patients.
- Educated pet owners on proper care and medication administration post-visit.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Veterinary Assistant
Animal Medicine & Surgery Clinic
Brooklyn, NY
07.2021 - 09.2026
- Administered medications and vaccinations following protocols for animal care.
- Assisted veterinarians during examinations, ensuring patient comfort and safety.
- Educated pet owners on post-treatment care and preventive health measures.
- Maintained accurate medical records, enhancing communication within the clinic.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Developed client relationships through exceptional customer service and support.
Education
ABC Certified Veterinary Assistant - Veterinary Assisting
Animal Behavior College
Valencia, CA06-2026
Skills
- Veterinary compliance
- Personnel management
- Inventory management
- Client relations & conflict resolution
- Veterinary billing & invoicing
- Scheduling & telephone management
- Client check-in
- Client callbacks & patient follow ups
- Patient restraint & safety
- Cleaning and sanitizing
- Diagnostic imaging
- Medical record keeping
Timeline
Veterinary Practice Manager
Animal Medicine & Surgery Clinic
04.2023 - 09.2026
Veterinary Receptionist
Animal Medicine & Surgery Clinic
07.2021 - 09.2026
Veterinary Assistant
Animal Medicine & Surgery Clinic
07.2021 - 09.2026
ABC Certified Veterinary Assistant - Veterinary Assisting
Animal Behavior College
Professional Strengths
I am proficient in using Avimark Veterinary Software.
I deeply value the strong bonds and collaborative relationships I build with my fellow veterinary team members.
I take pride in fostering long-term, trusted relationships with pet parents.