Jurgena POGONI
CLIFTON,NJ
Summary
Dedicated Pharmacy Technician with a proven track record at CVS Healthcare, excelling in workflow optimization and patient confidentiality. Demonstrated ability to enhance pharmacy operations and customer service through effective problem-solving and team collaboration. Skilled in medication dispensing and insurance billing, consistently fostering positive relationships and increasing productivity.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Healthcare
09.2008 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
High School Diploma -
PASSAIC VALLEY HIGH SCHOOL
Little Falls, NJ06-2007
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- First Aid/CPR/AED Instructor Certification – Red Cross.
Languages
Albanian
Full Professional
Spanish
Professional Working
Interests
- I enjoy helping others and giving back to the community
- Music
- Volunteering
- Outdoor Recreation
- Avid Reader
- Hiking
Timeline
Pharmacy Technician
CVS Healthcare
09.2008 - Current
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- First Aid/CPR/AED Instructor Certification – Red Cross.
High School Diploma -
PASSAIC VALLEY HIGH SCHOOL
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