Jurika Hall
Lexington,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
St. Joseph Hospital
05.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used Emr such as Epic and Allscripts to schedule appointments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Travel Support Representative
FleetCor
05.2018 - 05.2023
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
Inbound Sales Team Lead
Xerox
05.2014 - 05.2018
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
Education
Associate In Medical Assisting -
American National College (Current)
Lexington, KYHigh School Diploma -
Henry Clay High School
Lexington, KYSkills
- Filing
- Scheduling
- Microsoft
- Communications Skills
- Customer Service
- HIPAA Compliance
- Appointment Scheduling
- Office Administration
- Medical terminology knowledge
- Multitasking and Organization
- Problem-Solving
- Phone and Email Etiquette
Timeline
Patient Service Representative
St. Joseph Hospital
05.2023 - Current
Travel Support Representative
FleetCor
05.2018 - 05.2023
Inbound Sales Team Lead
Xerox
05.2014 - 05.2018
Associate In Medical Assisting -
American National College (Current)
High School Diploma -
Henry Clay High School