Zachary Hammel-Brown
Comstock Park,MI
Summary
To acquire a position that allows me to leverage my education and my passion for interacting with diverse individuals while having a lasting impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Truck Dispatcher
Martin Transportation Systems
Byron Center, MI
09.2024 - Current
- Resolved customer inquiries and issues via phone, email, and chat support.
- Processed orders efficiently while maintaining accuracy in data entry and documentation.
- Collaborated with team members to streamline customer service processes and improve response times.
- Utilized CRM systems to track interactions and maintain detailed records of customer communications.
- Managed communication between drivers, clients, and management to ensure timely updates and efficient route planning.
Business Development Representative
Fifth Wheel Freight
Grand Rapids, MI
07.2024 - 09.2024
- Negotiated favorable rates with carriers to ensure cost-effective transportation of goods.
- Resolved transportation-related problems by collaborating with carriers, shippers, and receivers to find effective solutions.
- Built and maintained strong relationships with shippers and carriers to secure reliable transportation services.
- Demonstrated expertise in negotiating terms of contracts between shippers/receivers & carriers.
- Prepared accurate rate quotes based on shipment details such as weight, dimensions, origin/destination locations.
Business Development Sales Representative
Nolan Transportation Group (NTG)
Kentwood, MI
06.2023 - 02.2024
- Cold Call 100+ businesses each day seeking for opportunities to assist with Transportation needs.
- Creating genuine relationships with customers new and existing.
- Help assist colleagues in daily tasks.
- Booking Truck loads (Drayage, LTL, FTL, Box Truck…etc).
- Lead customers from quote to delivery and payment.
- Diligent in solving any issues in the process from shipper to receiver.
- Proficient in multiple business application programs (for ex. Salesforce, BOS and Microsoft office applications).
- Manage work load to accommodate same day last minute shipments and complete duties in timely a matter.
Server
Coopers Hawk Winery and Restaurant
Grand Rapids, MI
01.2022 - 01.2023
- Greeting all diners with a warm welcoming introduction, followed with a menu re-cap.
- Delivering outstanding food and drink service to all customers.
- Assisted other coworkers to achieve maximum efficiency during peak attendance times.
- Leveraged wine knowledge to make more complete recommendations for diners, also helping increase selling memberships.
- Transported wine cases and beer barrels from truck pallets to storage.
Fireplace Installer
Williams Distributing
Grand Rapids, MI
01.2021 - 01.2023
- Stay on task by prioritizing my duties for the day.
- Worked with builders to sustain a cohesive business relationship.
- On house receiving a fireplace installation, secured ladders, and installed necessary piping and accessories.
- Good time management with punctuality and staying within designated installation time.
- Fulfilled responsibilities by following the vision and values of the company.
- Terminated by written notice due to company restructuring causing elimination of my position
Member Service Representative
Planet Fitness
Kentwood, MI
01.2020 - 01.2021
- Greeted members upon their arrival.
- Provided friendly customer service in person and over the phone.
- Involved in marketing for reoccurring potential members.
- Maintained cleanliness of the facility.
- Collaborated with my coworkers to create a more proficient scan-in-system for the members.
Education
BBA - Sports Management/ Business Administration
Davenport University
Grand Rapids, MI04-2020
Skills
- Business development
- Cold calling
- Customer relationship management
- Sales strategy
- Data entry accuracy
- Communication skills
- Route planning
- Team collaboration
- Problem resolution
- Time management
- CRM software utilization
- CRM systems
- Load booking
- Issue resolution
- Workload management
- Active listening
- Critical thinking
Accomplishments
Student Athlete Advisory Committee (SAAC-2 years)
- Discussed Student-Athlete commitments
- Sig-Gamma rewards and recognitions
- Safety concerns with athletes at sporting events
- Safety concerns with Campus/ Patrol
- Virtual meetings with board members and president.
Certification
March 2023 to March 2027
ServSafe Alcohol
Timeline
Customer Service Representative/Truck Dispatcher
Martin Transportation Systems
09.2024 - Current
Business Development Representative
Fifth Wheel Freight
07.2024 - 09.2024
Business Development Sales Representative
Nolan Transportation Group (NTG)
06.2023 - 02.2024
Server
Coopers Hawk Winery and Restaurant
01.2022 - 01.2023
Fireplace Installer
Williams Distributing
01.2021 - 01.2023
Member Service Representative
Planet Fitness
01.2020 - 01.2021
BBA - Sports Management/ Business Administration
Davenport University
AWARDS
Global Leadership Scholarship, Member of the Student Athlete Advisory Committee, SERV Safe-Alcohol and Food