Juseppe Nanne
Oklahoma City,OK
Summary
Detail-oriented and compassionate professional with experience in healthcare support, patient communication, and insurance verification. Skilled in coordinating patient access functions including scheduling, benefits eligibility, and prescription support. Proven ability to provide exceptional customer service in fast-paced healthcare environments while maintaining compliance with HIPAA and organizational policies. Seeking to contribute strong administrative, communication, and problem-solving skills in a Patient Access Representative role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/Operator
Amazon
Oklahoma City, OK
01.2023 - Current
- Operate and maintain commercial vehicle(s) for regional and/or long-haul deliveries.
- Manage logistics, scheduling, and route planning to ensure on-time deliveries.
- Oversee business operations, including fuel management, load planning, and expense tracking.
- Provide excellent customer service, maintaining strong client relationships.
- Handle contracts, billing, and record-keeping for shipments and operational expenses.
- Implement safety protocols to protect cargo, vehicle, and public roadways.
Customer Service Representative
OptumRX
01.2022 - 04.2022
- Assisted patients with benefit eligibility and prescription status inquiries, ensuring accurate and timely resolution.
- Coordinated with pharmacies and providers to resolve order and coverage issues.
- Delivered clear communication and compassionate support to patients navigating insurance and prescription needs.
Licensed Insurance Agent
TTEC Health Solutions, Inc.
07.2021 - 01.2022
- Guided patients through health insurance enrollment, ensuring compliance with state and federal regulations.
- Verified coverage, explained benefits, and resolved member concerns with a high level of professionalism.
- Maintained accurate documentation of patient interactions and insurance transactions.
Pharmacy Technician
Walgreens Inc.
Oklahoma City, OK
11.2017 - 12.2018
- Supported pharmacists in filling prescriptions, processing insurance claims, and ensuring medication accuracy.
- Provided patient assistance regarding prescriptions, insurance co-pays, and medication instructions.
- Performed system data entry, maintained patient records, and upheld HIPAA compliance.
Education
Bachelor of Science -
University of Central Oklahoma
07-2021
Associate of Life Science -
Eastern Oklahoma State College
05-2015
Skills
- Patient Scheduling & Intake
- Insurance Verification & Eligibility
- EMR/EHR Systems (familiarity)
- Prescription & Pharmacy Support
- HIPAA Compliance & Confidentiality
- Benefits Coordination
- Data Entry & Documentation Accuracy
- Customer Service & Patient Advocacy
Accomplishments
Google Cybersecurity Certification - 2024
Comptia A+ Certification - 2024
Certification
- CompTIA A+ Certification – In Progress (Expected 2024)
- Google Cybersecurity Certificate – 2024
Timeline
Owner/Operator
Amazon
01.2023 - Current
Customer Service Representative
OptumRX
01.2022 - 04.2022
Licensed Insurance Agent
TTEC Health Solutions, Inc.
07.2021 - 01.2022
Pharmacy Technician
Walgreens Inc.
11.2017 - 12.2018
Bachelor of Science -
University of Central Oklahoma
Associate of Life Science -
Eastern Oklahoma State College