Jushonna Gardener
Deerfield Beach,FL
Summary
An experienced Patient Representative who is committed to delivering outstanding help to patients who require trustworthy information regarding insurance coverage, financing choices, and documentation requirements. knowledgeable about the operations of scheduling and database administration, with the goal of streamlining communication and reducing the amount of correspondence backlogs. Performs exceptionally well at determining the requirements and problems of customers in order to enhance engagement methods and overall service.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Memorial Health University Medical Center
10.2021 - 11.2023
- Shortened wait times and used effective data collection techniques to streamline patient registration procedures.
- Worked in tandem with medical professionals to guarantee prompt appointment scheduling and organized follow-up treatment for patients' requirements.
- Improved overall patient experience through detailed insurance benefit and coverage explanations and compassionate communication.
Claims Adjuster, Health Insurance
Telerperformance
02.2019 - 09.2021
- Attained elevated levels of client satisfaction by ensuring prompt and transparent communication during the claims procedure.
- Accurately processed claims by developing a thorough understanding of medical terminology, coding schemes, and billing practices.
- increased the effectiveness of claim processing by simplifying procedures and introducing new software.
Cashier
Tjmaxx
12.2016 - 04.2018
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Nursing Science
Arizona College of Nursing
Fort Lauderdale03.2027
Cosmetology License
Empire Beauty School - Kennesaw
Kennesaw, GA04.2021
HighSchool Diploma -
Deerfield Beach High School
Deerfield Beach, FL06.2019
Skills
- Customer Service
- Basic Knowledge of and proficiency with Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
- Strong attention to detail
- Healthcare Systems Navigation
- Medical Billing
- Data entry
- Critical Thinking
- Patient Check-In
- HIPAA Compliance
- Medical Terminology
- Insurance Billing
Timeline
Patient Access Representative
Memorial Health University Medical Center
10.2021 - 11.2023
Claims Adjuster, Health Insurance
Telerperformance
02.2019 - 09.2021
Cashier
Tjmaxx
12.2016 - 04.2018
Bachelor of Science - Nursing Science
Arizona College of Nursing
Cosmetology License
Empire Beauty School - Kennesaw
HighSchool Diploma -
Deerfield Beach High School
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