JUSTESS BREANNA SKEEN
Aromas,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Bubba Gump Shrimp. Consistently exceeded sales targets while maintaining high cleanliness standards and ensuring guest satisfaction. Proficient in cash handling and food safety practices, fostering a welcoming environment that enhances dining experiences.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Server
Waffle House
Server
The Smoke Point
San Juan Bautista, CA
03.2026 - 07.2026
- Provided exceptional customer service to enhance dining experiences.
- Assisted in menu knowledge and food pairing recommendations for guests.
- Managed cash register operations and processed transactions accurately.
- Coordinated with kitchen staff to ensure timely order fulfillment.
- Maintained cleanliness and organization of dining area and service stations.
- Handled guest inquiries and resolved concerns in a professional manner.
- Trained new team members on service standards and protocols effectively.
- Implemented suggestions for improving workflow efficiency within the team.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Server
San Juan Oaks Golf Course
San Juan Bautista, CA
2025 - 08.2025
- Provided exceptional customer service to enhance dining experiences.
- Assisted in menu knowledge and food pairing recommendations for guests.
- Managed cash register operations and processed transactions accurately.
- Coordinated with kitchen staff to ensure timely order fulfillment.
- Maintained cleanliness and organization of dining area and service stations.
- Handled guest inquiries and resolved concerns in a professional manner.
- Trained new team members on service standards and protocols effectively.
- Implemented suggestions for improving workflow efficiency within the team.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server/bartender
Barmel's
Carmel-by-the-Sea, CA
2024 - 12.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and timeliness, enhancing operational efficiency during peak hours.
- Collaborated with kitchen staff to streamline communication and expedite food preparation.
- Assisted in training new servers on menu offerings and service protocols.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Handled cash transactions accurately, balancing registers at the end of shifts.
- Resolved guest complaints promptly, improving overall satisfaction ratings for the establishment.
- Contributed to team efforts in promotional events, increasing customer engagement and sales volume.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Bubba Gump Shrimp
2021 - 01.2023
- Provided exceptional customer service to enhance dining experiences.
- Assisted in menu knowledge and food pairing recommendations for guests.
- Managed cash register operations and processed transactions accurately.
- Coordinated with kitchen staff to ensure timely order fulfillment.
- Maintained cleanliness and organization of dining area and service stations.
- Handled guest inquiries and resolved concerns in a professional manner.
- Trained new team members on service standards and protocols effectively.
- Implemented suggestions for improving workflow efficiency within the team.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Server
Texas Roadhouse
Modesto, CA
03.2020 - 11.2021
- Provided exceptional customer service to enhance dining experiences.
- Assisted in menu knowledge and food pairing recommendations for guests.
- Managed cash register operations and processed transactions accurately.
- Coordinated with kitchen staff to ensure timely order fulfillment.
- Maintained cleanliness and organization of dining area and service stations.
- Handled guest inquiries and resolved concerns in a professional manner.
- Trained new team members on service standards and protocols effectively.
- Implemented suggestions for improving workflow efficiency within the team.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Denny's
Salinas California
03.2017 - 11.2019
- Provided exceptional customer service to enhance dining experiences.
- Assisted in menu knowledge and food pairing recommendations for guests.
- Managed cash register operations and processed transactions accurately.
- Coordinated with kitchen staff to ensure timely order fulfillment.
- Maintained cleanliness and organization of dining area and service stations.
- Handled guest inquiries and resolved concerns in a professional manner.
- Trained new team members on service standards and protocols effectively.
- Implemented suggestions for improving workflow efficiency within the team.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Server
Strikes and Spares Grill
Modesto, CA
01.2014 - 11.2017
- Delivered outstanding customer service to elevate dining experiences.
- Assisted in menu knowledge and food pairing recommendations for guests.
- Managed cash register operations and processed transactions accurately.
- Coordinated with kitchen staff to ensure timely order fulfillment.
- Maintained cleanliness and organization of dining area and service stations.
- Handled guest inquiries and resolved concerns in a professional manner.
- Trained new team members on service standards and protocols effectively.
- Implemented suggestions for improving workflow efficiency within the team.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Education
High School Diploma -
North Monterey County
Monterey, MA06-2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Food safety practices
- Table bussing
- Table setting
- Wine service
- Wine pairings
- Food safety
- Dining customer service
- Calm demeanor
- Check payment processing
- Table resetting
Certification
Food beverage alcohol safety certificate
Timeline
Server
The Smoke Point
03.2026 - 07.2026
Server
Texas Roadhouse
03.2020 - 11.2021
Server
Denny's
03.2017 - 11.2019
Server
Strikes and Spares Grill
01.2014 - 11.2017
Server
Waffle House
Server
San Juan Oaks Golf Course
2025 - 08.2025
Server/bartender
Barmel's
2024 - 12.2024
Server
Bubba Gump Shrimp
2021 - 01.2023
High School Diploma -
North Monterey County