Justice Davis
Pizzaman
Palmer
7
years of professional experience
Customer-focused professional with years of experience in fast-paced environments. Expertise in leadership, team training, and conflict resolution enhances operational efficiency. Strong communication skills and attention to detail foster positive relationships with clients and colleagues. Prepared to transition into the insurance industry, dedicated to obtaining necessary licensing and delivering exceptional client service.
Work History
SERVER/Waitress
2 Years 11 Months- Delivered exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Collaborated with kitchen staff to ensure timely and accurate order preparation and delivery.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Trained new servers on menu offerings, service standards, and operational procedures.
- identified workflow inefficiencies in daily serving operations and implemented practical process improvements to improve efficiency and team productivity.
- Implemented efficient table turnover strategies to optimize seating capacity during peak hours.
- Mentored junior staff, fostering a culture of teamwork and high service standards.
- Analyzed customer feedback to identify areas for improvement in service delivery processes.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
manager
6 Years 10 Months- Led and supported team of employees in fast-paced environment to maintain high service standards.
- Created employee schedules and delegated tasks to ensure efficient workflow.
- Supervised and supported a team of employees in a fast-paced environment.
- Oversaw daily operations, including opening and closing procedures and cash handling, ensuring efficiency.
- Resolved customer concerns professionally while maintaining a positive guest experience.
- Monitored inventory levels and placed orders to maintain adequate stock.
- Ensured compliance with company policies, safety standards, and health regulations.
- Assisted in hiring and interviewing prospective employees.
- Evaluated sales performance to align strategies with daily and weekly business goals.
Education
Diploma
Skills
Point of Sale Management
Customer Service Excellence
Sales & Upselling
Conflict Resolution
Training & Mentoring
Team Leadership
Shift Scheduling
Multitasking
Time Management
Organization
Attention to Detail
Communication
Verbal communication
Adaptability
Relationship Building
Problem Solving
Timeline
SERVER/Waitress
PIZZAMAN
11.2023 - CurrentRead More
manager
Pizzaman
12.2019 - CurrentRead More
Idea homeschool
Diploma
Read More