Justice Gonzalez
McQueeney,TX
Summary
Hardworking individual with skills to step into any environment and support students, customers, and parents needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements, and strategies for maintaining classroom discipline and communicative skills. Grades papers and homework and records grades for lead teacher.
Overview
1
1
year of professional experience
Work History
Representative
Cricket Wireless
New Braunfels, TX
03.2024 - 07.2024
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Processed payments using point of sale system software.
- Answered phone calls and directed them to appropriate personnel.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Organized backroom stock including receiving shipments, stocking shelves, inventory control.
- Created displays for merchandise according to company guidelines and standards.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Performed cashier duties such as ringing up sales accurately and efficiently while providing exceptional customer service.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Consistently met daily performance goals set by management team members.
- Established positive relationships with customers through effective communication techniques.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Maintained cleanliness of store area including windows, floors, counters.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Participated in training sessions designed to improve overall job performance.
- Answered questions and resolved concerns for customer support.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Established relationships with existing customers to promote new product or service opportunities.
Line Operator
Makeen Energy
Seguin, TEXAS
06.2023 - 12.2023
- Classified defects from finished orders for record tracking and statistics.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Set up and operated production machinery according to specific standards and protocols of company.
- Made proactive adjustments to machinery feeds and speeds to optimize performance and deal with malfunctions.
- Read and understood job orders to meet specific product specifications, including acceptable tolerances, general specifications and required production sequences.
- Used hands, arms and legs to physically handle and transport finished goods.
- Observed machine operation to detect workpiece defects or machine malfunctions, adjusting machines as necessary.
- Kept line material levels within required levels to meet production goals.
- Loaded and unloaded items from machines, conveyors and conveyances.
- Inspected finished products for quality and adherence to customer specifications.
- Troubleshot various issues that arose during shift operations using problem-solving skills.
- Ensured compliance with all safety regulations while operating machines on the line.
- Collaborated with team members to develop strategies for improving efficiency of line operations.
- Followed detailed instructions from supervisors when performing tasks on the line.
- Monitored production line for any potential problems or malfunctions.
- Maintained a clean and safe work environment by following all safety protocols.
Restaurant Team Member
Chicken Express - Katy
Seguin, TX
01.2023 - 05.2023
- Assisted in taking customer orders and providing recommendations.
- Delivered food to tables in a timely manner.
- Provided quality customer service with a friendly attitude.
- Communicated clearly with kitchen staff regarding order specifics.
- Ensured all dishes were prepared according to restaurant standards.
- Replenished condiments and other supplies at tables and stations.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Processed payments accurately and efficiently using POS system.
- Performed opening side work duties including setting up dining area for guests arrival.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Followed health code regulations when handling food items safely.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Cleaned counters and common areas to minimize spread of germs.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Refreshed inventory supplies for drink and napkin stations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
Seguin Highschool
Seguin, TX05-2024
Skills
- Telephone reception
- Customer Support
- Performance Improvement
- Client Relationship Building
- Customer Relations
- Client Service
- Sales Support
- Client Services
Timeline
Representative
Cricket Wireless
03.2024 - 07.2024
Line Operator
Makeen Energy
06.2023 - 12.2023
Restaurant Team Member
Chicken Express - Katy
01.2023 - 05.2023
High School Diploma -
Seguin Highschool