Justice McCoy
Purvis,MS
Summary
Experienced in managing multiple office functions and overseeing administrative personnel to ensure seamless operation of healthcare professionals' needs. Results-driven and motivated with a comprehensive understanding of budgets, payroll, and office organization requirements. Proficient in coordinating resources and providing administrative support to enhance team productivity and maintain smooth operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Front Office Administrator
Sparkling Smiles Pediatric Dentistry
07.2022 - Current
- Oversaw all front office operations, including patient scheduling, and implemented new pre-authorization processes to enhance operational efficiency
- Trained and mentored administrative and clinical staff on patient management and compliance protocols, fostering a collaborative work environment
- Developed and maintained effective communication channels within the team and addressed patient inquiries to improve overall patient satisfaction
- Monitored financial processes, including billing and insurance claims, ensuring accuracy in documentation and coding practices
- Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
- Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Dental Administrative Assistant
United States Air National Guard
08.2015 - Current
- Coordinated staff meetings and continuing education sessions to promote team collaboration and enhance professional development opportunities within the practice.
- Enhanced office efficiency by organizing patient files, updating dental records, and maintaining accurate documentation.
- Enhanced overall patient experience by maintaining a compassionate demeanor when interacting with individuals experiencing pain, distress, or anxiety related to their dental visit.
- Facilitated smooth communication between patients and dental staff, addressing concerns and answering questions professionally.
Administrator
COVID-19 Testing and Vaccination Site
03.2021 - 07.2022
- Managed daily operations of a COVID-19 testing and vaccination site with a team of approximately 30 personnel, including nurses, medics, military members, and state health department representatives
- Ensured compliance with health regulations and maintained high standards of patient care through effective coordination and communication
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
CNA
Lamar Health and Rehab
04.2020 - 06.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
Master of Science - Health Policy And Administration
The University of Southern Mississippi
Hattiesburg, MS05.2025
Bachelor of Science - Public Health (Policy And Administration
The University of Southern Mississippi
Hattiesburg, MS12.2023
Skills
- Leadership and Team Management
- Healthcare Operations and Administration
- Patient Care Coordination
- Billing and Coding (ICD-10)
- Staff Training and Development
- Excellent Communication and Interpersonal Skills
- Proficient in Practice Management Software and Microsoft Office Suite
- Administrative Support
- Office Administration
- Database entry
- Policy and procedure modification
- Documentation and Recordkeeping
Certification
- CPR
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- HIPAA Training
- Dental Radiology
Affiliations
Mississippi Air National Guard, 05/15 - Current
References
Available upon request.
Accomplishments
- Collaborated with a team of 3 to develop an outpatient surgery program at an ambulatory surgical center.
- Exceeded the initial year revenue goal of $100,000 at Sparkling Smiles Pediatric Dentistry through effective scheduling and patient retention.
- The Mississippi Air National Guard's COVID-19 Task Force made significant contributions to the state’s public health response, supporting the health and safety of Mississippi residents.
awards
- Air Reserve Forces Meritorious Service Medal: This is awarded to exemplary Air Force Reserve members.
- Humanitarian Service Medal: This recognizes meritorious participation in humanitarian service.
- Mississippi Emergency Service Medal: This medal recognizes Mississippi National Guard members for their service response to state emergencies.
- Mississippi Longevity Medal: This medal recognizes the dedication and commitment of Mississippi National Guard members.
Timeline
Lead Front Office Administrator
Sparkling Smiles Pediatric Dentistry
07.2022 - Current
Administrator
COVID-19 Testing and Vaccination Site
03.2021 - 07.2022
CNA
Lamar Health and Rehab
04.2020 - 06.2022
Dental Administrative Assistant
United States Air National Guard
08.2015 - Current
- CPR
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- HIPAA Training
- Dental Radiology
Master of Science - Health Policy And Administration
The University of Southern Mississippi
Bachelor of Science - Public Health (Policy And Administration
The University of Southern Mississippi
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