JUSTICE SMITH
ATLANTA,US
Summary
High-performing Senior Transportation Manager and U.S. Army Veteran with a 6-year history of rapid advancement from Appointment Clerk to Senior Management at a Fortune 500 carrier. Proven track record in scaling fleet operations, maintaining a 96% service level agreement (SLA), and driving driver retention. Expert in DOT compliance, driver orientation, and streamlining complex supply chain workflows to maximize profitability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Transportation Manager
JB Hunt Transportation
Lithia Springs, GA
07.2022 - Current
- Performance Excellence: Awarded Employee of the Quarter for maintaining a 96% call-response rate and providing 5+ hours of daily operational oversight.
- Fleet Growth: Successfully onboarded and managed 43 new drivers, exceeding the average board count by 53% while maintaining high driver satisfaction scores.
- Operational Efficiency: Optimized delivery routes and logistics workflows, significantly reducing operational delays and fuel waste.
- Compliance & Safety: Direct investigations to resolve driver inconsistencies, ensuring 100% alignment with DOT and company safety protocols.
Regional Service Manager
JB Hunt Transportation
Lowell, AR
07.2021 - 07.2022
- Service Optimization: Streamlined regional service operations, reducing response times and increasing departmental efficiency by 5%.
- Conflict Resolution: Managed high-stress escalations with unhappy customers and drivers, maintaining a professional brand image and diffusing complex service gaps.
- Assisted in managing accounts for Amazon, Tesla, and Home Depot. Supported warehouse operations as a supervisor for DCS (LTL). Collaborated with teams to streamline processes and improve efficiency.
Customer Experience Representative
JB Hunt Transportation
Lithia Springs, GA
10.2019 - 07.2021
- Cultivated long-term partnerships with a diverse portfolio of shippers and carriers through personalized communication, improving client retention and service-level agreement (SLA) compliance.
68W Combat Medic
US Army
Houston, TX
04.2012 - 05.2021
- High-Stakes Leadership: Delivered critical medical interventions in combat zones, requiring split-second decision-making and precise and command staff, ensuring mission readiness.
Education
No Degree - Transport And Logistics
Grantham University
Lenexa, KSHigh School Diploma -
Northside High School
Fort SmithSkills
Operations: Fleet Dispatch, Delivery Route Optimization, Process Improvement
Compliance: DOT Regulations, Driver Onboarding/ Orientation, Safety Standards
Leadership: Team Mentorship, Conflict Resolution, Cross-Functional Collaboration
Account Manger: LTL, Warehouse Supervisor
Accomplishments
- Transport manager of the month of May, June, August
Affiliations
- US Army- Veteran
- GROWTH (Growing and Retaining Outstanding Women)
- AAmERG (African American Employee Resource Group)
- VERG (Veterans Employee Resource Group)
Certification
- OSHA Safety Certificate
- Hazmat Transportation Safety
- Project Management Professional (PMP)
- Six Sigma
Timeline
Senior Transportation Manager
JB Hunt Transportation
07.2022 - Current
Regional Service Manager
JB Hunt Transportation
07.2021 - 07.2022
Customer Experience Representative
JB Hunt Transportation
10.2019 - 07.2021
68W Combat Medic
US Army
04.2012 - 05.2021
No Degree - Transport And Logistics
Grantham University
High School Diploma -
Northside High School