Justice Stevens
Corydon,IN
Summary
As well as working a full-time job, I am currently the house monitor at the Genesis House. I have been with the Genesis House for over a year now. While being at the house, I have completed MRT and CBT classes, Recovery Dynamics along with attending AA/NA meetings 5 nights a week. Part of my responsibilities as house monitor is making sure all the girls are home by curfew, paying attention and being respectful at meetings, I am also in charge of drug screening the girls when they come home from action plans on Sundays. I take my recovery very serious and I would love to be able to give back what’s been given to me.
Overview
1
1
year of professional experience
Work History
Team Lead
Goodwill
12.2024 - Current
- Trained new team members on company procedures and safety requirements.
- Promoted a positive work environment by encouraging teamwork and positive attitudes.
- Served as a role model for the team by demonstrating commitment to professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement.
- Collected, arranged, and input information into database system.
Shift Manager
Long John Silver's
02.2024 - 12.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
High School Diploma - Core 40
New Albany High School
New Albany, IN05.2014
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Diversity and inclusion
- Relationship building
- Client communication
- Task delegation
- Strategic planning
- Program development
- Team supervision
- Team motivation
- Work Planning and Prioritization
Timeline
Team Lead
Goodwill
12.2024 - Current
Shift Manager
Long John Silver's
02.2024 - 12.2024
High School Diploma - Core 40
New Albany High School
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