Justice Trowbridge
Las Vegas
Summary
Dynamic professional with a proven track record at Julian Serrano Tapas, adept in POS system operation and fostering teamwork. Excelled in enhancing customer satisfaction and retention, leading teams to surpass targets at JC Company. Skilled in hospitality service, demonstrating a positive attitude and attention to detail for optimal service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server Assistant
Julian Serrano Tapas
08.2024 - 01.2025
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Server
Grape Street Cafe
05.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Backserver
Lucilles Smokehouse BBQ
06.2022 - 03.2023
- Ensured adherence to restaurant standards by following proper food handling procedures and maintaining cleanliness at all times.
- Developed rapport with regular customers, fostering familiarity and increasing likelihood of return visits due to personalized interactions.
- Increased customer retention through attentive service and fostering a welcoming atmosphere at the restaurant.
- Enhanced customer satisfaction by promptly delivering food and beverages to tables.
- Promoted positive guest experiences by anticipating their needs and swiftly addressing any issues or concerns that arose during their visit.
Area Manager
JC Company
01.2019 - 08.2021
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Education
High School Diploma -
Bonanza Highschool
Las Vegas, NV06-2019
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Safe food handling
- Hospitality service expertise
Certification
- Food Handler Certification - American National Standards Institute (ANSI).
Timeline
Server Assistant
Julian Serrano Tapas
08.2024 - 01.2025
Server
Grape Street Cafe
05.2023 - 11.2024
Backserver
Lucilles Smokehouse BBQ
06.2022 - 03.2023
Area Manager
JC Company
01.2019 - 08.2021
- Food Handler Certification - American National Standards Institute (ANSI).
High School Diploma -
Bonanza Highschool
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