Justin Adams
Sachse,TX
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Property and casualty licensed
Flood certified
Overview
10
10
years of professional experience
Work History
Licensed Customer Service Representative
Goosehead Insurance Agency
Westlake, TX
10.2023 - Current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained updated knowledge of products and services offered by the company.
- Reviewed and processed orders accurately according to policies and procedures.
- Handled escalated customer service matters professionally.
- Responded to customer emails and phone calls promptly.
- Developed strong customer relationships to encourage repeat business.
PROFESSIONAL DRIVER
Uber
Dallas, TX
05.2021 - Current
- Scheduled shifts and shift changes to accommodate workload and customer needs
- Determined most effective mode and routing of materials to customer locations and company facilities
- Developed strategies to reduce transportation costs and increase operational performance
- Provided timely transportation of diverse clients to healthcare facilities.
CLAIMS SPECIALIST
Wells Fargo
09.2018 - 09.2019
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals
- Determined appropriateness of payers to protect organization and minimize risk
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers
- Conducted full claim investigations and reported updates and legal actions
- Generated, posted and attached information to claim files
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes
- Checked documentation for accuracy and validity on updated systems.
SUPERVISOR OF OPERATIONS
Willis Towers Watson's One Exchange
08.2013 - 08.2019
- Supervised operations staff and kept employees compliant with company policies and procedures
- Monitored front areas so that questions could be promptly addressed
- Trained team members on new hotel services and products to support promotional efforts
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Associate of Science - Computer Graphics
ITT Technical Institute
Skills
- Productivity Performance
- Policy Enforcement
- Performance Tracking and Evaluations
- Optimizing Workflows
- Persuasive Negotiations
- Training and Development
- Leadership
Accomplishments
- Supervised team of 15 staff members. Created to specialize in handling escalated or difficult Client groups
- Received reward for top performing team 5 months in a row
- Voted best boss to work for across location
Timeline
Licensed Customer Service Representative
Goosehead Insurance Agency
10.2023 - Current
PROFESSIONAL DRIVER
Uber
05.2021 - Current
CLAIMS SPECIALIST
Wells Fargo
09.2018 - 09.2019
SUPERVISOR OF OPERATIONS
Willis Towers Watson's One Exchange
08.2013 - 08.2019
Associate of Science - Computer Graphics
ITT Technical Institute