Justin Agers

Shift Leader

Penn Station Subs

Balwin, MO

09.2023 - Current

Provided exceptional customer service and maintained a positive attitude throughout the shift.
Resolved customer complaints promptly and professionally.
Maintained an organized work environment by delegating tasks to staff as needed.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Supervised and led employees to maintain productivity and customer service levels.
Delegated tasks to employees and monitored activities and task completion.
Checked orders for quality and completeness.

Shift Leader

McAlister's Deli

St Louis, MO

04.2021 - 07.2023

Provided exceptional customer service and maintained a positive attitude throughout the shift.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Monitored employee performance to ensure compliance with company policies and procedures.
Assisted in training new employees on shift operations.
Scheduled team members for shifts based on business needs and customer demand.
Resolved customer complaints promptly and professionally.
Maintained an organized work environment by delegating tasks to staff as needed.
Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Confirmed accuracy of daily sales reports before submitting them to management for review.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Adhered to all health code regulations while preparing food items for customers.
Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
Reviewed time sheets for accuracy before submitting them for payroll processing.
Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Supervised and led employees to maintain productivity and customer service levels.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Delegated tasks to employees and monitored activities and task completion.
Checked orders for quality and completeness.
Educated customers about offerings, promotions and pricing to boost sales.
Coached team members to increase productivity and reduce workplace accidents.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Upheld company standards and compliance requirements for operations.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Managed daily workflow and scheduled staff for adequate coverage.
Coordinated shift workers for inventory receiving, auditing and restocking.
Assisted general manager with operations game plan and company initiatives implementation.
Evaluated employee performance, delivering individualized feedback and praise.
Planned and managed resources to consistently meet production, quality and cost goals.
Assessed reports and adjusted workflows to realign with targets.
Reviewed operational records and reports to project sales and determine profitability.

Team Member

Taco Bell

Marysville, , KS

02.2012 - 11.2012

Assisted customers with product selection and ordering process.
Provided customer service support to ensure satisfaction.
Received, processed, and stocked merchandise in accordance with store policies.
Organized inventory shelves for easy access and maintenance of stock levels.
Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Operated cash registers to process payments from customers.
Maintained a clean and organized work area throughout shift.
Greeted customers upon entering the store with friendly demeanor.
Resolved customer issues promptly in a professional manner.
Monitored expiration dates on food items for freshness assurance.
Worked hard to learn required tasks quickly to maximize performance.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Summary

Overview

Work History

Shift Leader

Shift Leader

Team Member

Skills

Timeline

Shift Leader

Shift Leader

Team Member

Similar Profiles

Kalani DavisKalani Davis

Eli EhrkeEli Ehrke

Gloria HoushourGloria Houshour

Daylen CoutureDaylen Couture

Devon ReeseDevon Reese