Justin Anders
Fargo
Summary
I am extremely versatile, caring, and opportunity ready. You will receive nothing but 100% effort from me. I thrive the best in fast-paced scenarios, and am confident in my customer service abilities. I can be a great team leader if the opportunity is given. I can be an even better teammate to my team leader. I push to meet deadlines, and take any criticism or feedback and learn from it.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Pure Dakota Health Fargo
Fargo, ND
12.2021 - 01.2026
- Supervised daily operations and staff performance to ensure exceptional customer service.
- Trained and mentored new dispensing agents on product knowledge and compliance regulations.
- Developed inventory management processes to optimize stock levels and reduce waste.
- Implemented effective sales strategies resulting in increased customer engagement and satisfaction.
- Collaborated with management to develop promotional events that boosted foot traffic and sales revenue.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
- Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
- Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
- Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
- Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
- Trained new dispensing agents on company policies, products, and sales techniques, fostering a culture of continuous improvement.
Dispensary Agent
Pure Dakota Health Fargo
Fargo, ND
07.2021 - 12.2021
- One-on-One patient to agent care, supplying them with medical cannabis that would help with whatever medical conditions they have.
- Maintained compliance with state regulations regarding product handling and sales.
- Enhanced customer experience through personalized recommendations based on preferences.
- Checked guests' photo identification for validity and age requirements.
- Answered questions about medicinal effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
Laborer
Superior Contracting Inc.
Fargo, ND
06.2020 - 11.2020
- Operated heavy machinery to support various construction projects, ensuring compliance with safety standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Performed general housekeeping and cleaning tasks.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
Front Desk Manager
Hampton Inn & Suites Fargo Medical Center
Fargo, ND
05.2018 - 06.2020
- Trained all staff on new procedures and protocols of running the front desk.
- Created schedules for the front desk agents.
- Worked with housekeeping teams to ensure all assigned rooms have been cleaned and are ready for use.
- Worked with maintenance team to ensure any room damages, pool/spa concerns, and more were all communicated.
- Responded to reviews from guests of their most recent visit and resolve any issues that came up during their visit.
- Worked overnight shifts, mornings, and evenings whenever it was required.
- Dropped off bank deposits and also money order requests for any currency the hotel needed.
Front Desk Agent
Homewood Suites by Hilton West Fargo Sanford Medical Center Area
West Fargo, ND
04.2017 - 05.2018
- Took reservations over the phone, in person, or through 3rd party bookings.
- Check-in and Check-out guests.
- Verified all guest portfolios were charged and billed correctly.
- Did room calls for any guests that required certain amenities.
- Took cash, debit, and credit card transactions at the front desk for sweet treats from our little guest store.
- Ran Dinner service with complimentary beverages. I was certified to serve alcohol during this time too.
- Booked blocks of rooms for all kinds of events.
- Helped maintain pool and spa chemical levels to ensure safety for guests to use.
Front Desk Agent
Homewood Suites By Hilton Fargo
Fargo, ND
05.2015 - 04.2017
- Took reservations over the phone, in person, or through 3rd party bookings.
- Checked In and Checked Out guests.
- Worked a complimentary dinner service with free beverages. I was certified to serve alcohol at this time.
- Helped maintain pool and spa chemical levels.
- Worked primarily evenings and weekend mornings.
- Handled all complaints and requests guests required.
- Worked cash, debit, and credit card transactions.
Education
No Degree - Physical Therapy
University of Mary
Bismarck, NDNo Degree - Psychology
Minnesota State University Moorhead
Moorhead, MNHigh School Diploma -
Kindred High School
Kindred, ND05-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Pure Dakota Health Fargo
12.2021 - 01.2026
Dispensary Agent
Pure Dakota Health Fargo
07.2021 - 12.2021
Laborer
Superior Contracting Inc.
06.2020 - 11.2020
Front Desk Manager
Hampton Inn & Suites Fargo Medical Center
05.2018 - 06.2020
Front Desk Agent
Homewood Suites by Hilton West Fargo Sanford Medical Center Area
04.2017 - 05.2018
Front Desk Agent
Homewood Suites By Hilton Fargo
05.2015 - 04.2017
No Degree - Physical Therapy
University of Mary
No Degree - Psychology
Minnesota State University Moorhead
High School Diploma -
Kindred High School