Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Andres

Hewitt

Summary

Dynamic supervisor with a proven track record at Lidl, excelling in performance management and employee development. Expert in inventory management, achieving optimal stock levels while minimizing waste. Strong communicator and team leader, consistently driving results through effective task delegation and strategic goal setting. Committed to enhancing operational efficiency and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Supervisor

Lidl
Pompton Lakes
11.2021 - Current
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Performed daily inventory checks to ensure sufficient stock levels for all products, while reducing waste.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Trained new employees on company policies and procedures.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Monitored operations and reviewed records and metrics to understand company performance.

Service Advocate

Target
Riverdale
04.2023 - 12.2024
  • Worked at the customer service desk, processing returns and assisting customers.
  • Led the drive-up team to meet the time metric and company goals.
  • Helped at the check lanes on the register and assisted at self-checkout.
  • Developed strategies for improving overall efficiency of the department's workflow.
  • Answered customer inquiries via phone and email, providing information on products and services.
  • Handled customer complaints in a professional manner, escalating as necessary to ensure resolution.
  • Provided advice to customers on product features, benefits and usage.
  • Built customer loyalty and strength by finding solutions to customers needs.

Overnight Zone Team Lead

BJ's Wholesale Club
Riverdale
12.2016 - 01.2018
  • Utilized material handling equipment including forklifts, hand trucks, and pallet jacks.
  • Maintained accurate records of employee attendance and task completion times.
  • Trained new staff in relevant processes and procedures.
  • Delegated tasks appropriately according to individual skill sets.
  • Maintained inventory levels by stocking, rotating and replenishing units.
  • Stacked and strapped merchandise on pallets to ensure safe transport.
  • Performed regular maintenance checks on equipment used during unloading process.

Cashier / Maintenance

Shoprite
West Milford
08.2011 - 08.2014
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Cleared walkways of snow and ice during winter months.

Education

Bachelor of Science - Health Management

University of Minnesota Crookston
Crookston, MN
08-2023

Bachelor of Science - Game Art

Full Sail University
Winter Park, FL
01.2016

Associate of Computer Science - Computer Science

County College of Morris
Randolph Township, NJ
01.2014

Skills

  • Task delegation
  • Time management
  • Communication skills
  • Decision-making
  • Employee development
  • Performance management
  • Inventory management
  • Customer service
  • Team leadership
  • Expectation setting
  • Data analysis

Timeline

Service Advocate

Target
04.2023 - 12.2024

Supervisor

Lidl
11.2021 - Current

Overnight Zone Team Lead

BJ's Wholesale Club
12.2016 - 01.2018

Cashier / Maintenance

Shoprite
08.2011 - 08.2014

Bachelor of Science - Health Management

University of Minnesota Crookston

Bachelor of Science - Game Art

Full Sail University

Associate of Computer Science - Computer Science

County College of Morris

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