Justin Barnes
Newport,NC
Summary
Dedicated professional of 19 years in the automotive industry, with a proven track record in sales growth and customer relationship management. Goal driven and takes pride in resolving conflicts effectively. Skilled in Salesforce and committed to creating customer satisfaction through exceptional service and technical support.
Overview
12
12
years of professional experience
Work History
Territory Sales Manager
O'Reilly Auto Parts
Jacksonville, NC
07.2023 - Current
- Created and managed relationships with key customers in the territory.
- Engaged in cold calling activities to generate leads for potential new customers.
- Provided technical advice and product training to customers and staff on product features, benefits, and uses.
- Prepared weekly and monthly reports on sales performance against targets.
- Resolved customer complaints promptly by providing accurate information about products or services.
- Analyzed customer feedback to identify potential opportunities for increasing sales.
- Managed expenses and time to maximize productivity.
Service Manager
Greenville Autoworld
Greenville, NC
06.2022 - 05.2023
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints quickly and effectively.
- Monitored service performance metrics to identify areas of improvement.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
Commercial Parts Manager
Advance Auto Parts
Greenville, NC
10.2013 - 06.2022
- Spoke with customers daily to receive and execute orders, and maintain exceptional accuracy and delivery times.
- Managed a team of employees responsible for receiving, stocking, and distributing auto parts.
- Provided technical support for customers regarding fitment issues or part selection assistance.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Managed customer inquiries and complaints regarding parts availability and pricing.
Education
Associate of Applied Science - Automotive Systems Technology
Lenoir Community College
Kinston, NC12-2008
Skills
- Customer relationship management
- Lead generation
- Sales reporting
- Effective communication
- Salesforce
- Expense management
- Market analysis
- Conflict resolution
Accomplishments
- five time recipient of the Million Dollar Club award from Advance Auto Parts
- five years of achieving top 20 in sales for the entire company while at Advance Auto Parts
- 3 Million Dollar sales award in first year at O'reilly Auto Parts, on pace to achieve 4 Million Dollar award
- played a hands on roll in the overall growth in sales at nearly every employer
Timeline
Territory Sales Manager
O'Reilly Auto Parts
07.2023 - Current
Service Manager
Greenville Autoworld
06.2022 - 05.2023
Commercial Parts Manager
Advance Auto Parts
10.2013 - 06.2022
Associate of Applied Science - Automotive Systems Technology
Lenoir Community College