JUSTIN BETANCOURT
Bayshore,NY
Summary
Dynamic office support specialist with extensive experience in administrative functions and office management, recognized for reliability and adaptability in fast-paced environments. Proven organizational skills and a collaborative mindset foster seamless team operations and drive goal achievement. Committed to enhancing efficiency and productivity through effective communication and problem-solving abilities. Passionate about contributing to organizational success by streamlining processes and supporting team initiatives.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
J3 Reliable Construction
Brentwood, NY
01.2015 - Current
- Managed communication, scheduling, and client inquiries
- Managed scheduling and coordination of project timelines for multiple construction projects.
- Coordinated logistics for on-site operations, ensuring timely delivery of materials and equipment to job sites.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Caregiver
Private Home Health Caregiver
Bay Shore, NY
01.2023 - 01.2025
- Provided compassionate personal care, assisting with daily living activities and enhancing client quality of life.
- Developed individualized care plans tailored to clients' unique needs and preferences.
- Monitored patient health, documenting changes and communicating effectively with healthcare professionals.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Customer Service Representative
AT&T
Commack, NY
01.2020 - 01.2024
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided support for billing inquiries, ensuring accurate account information and timely resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Habitat for Humanity Restore
Ronkonkoma, NY
01.2017 - 01.2021
- Delivered exceptional customer service, fostering positive shopping experiences and encouraging repeat business.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Collaborated with team members to maintain store organization and cleanliness, enhancing the overall shopping environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Youth Soccer Coach
Brentwood Soccer Club
Brentwood, NY
01.2016 - 01.2020
- Developed age-appropriate training programs to enhance player skills and promote teamwork.
- Facilitated practice sessions focusing on tactical awareness and individual player development.
- Implemented performance assessment tools to evaluate player progress and adjust training methods accordingly.
- Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
Education
Bachelor of Arts - Psychology
University of Mount Saint Vincent
Bronx, NY12.2025
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft outlook
- Customer and client relations
- Strong problem solver
- Scheduling and calendar management
- Verbal communication
- Training and coaching
Languages
Fluent in English & Spanish
Timeline
Caregiver
Private Home Health Caregiver
01.2023 - 01.2025
Customer Service Representative
AT&T
01.2020 - 01.2024
Sales Associate
Habitat for Humanity Restore
01.2017 - 01.2021
Youth Soccer Coach
Brentwood Soccer Club
01.2016 - 01.2020
Administrative Assistant
J3 Reliable Construction
01.2015 - Current
Bachelor of Arts - Psychology
University of Mount Saint Vincent