Summary
Overview
Work History
Education
Skills
Timeline
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Justin Bifolco

Content Writer
Philadelphia,PA

Summary

Content Writer with a demonstrated record of accomplishment in proposing, outlining and writing engaging, fresh content. Logical and methodical with creative eye for details and diligence in producing exceptional work. Well-versed in building interest in readers, marketing books, and critically approaching problems.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Customer Success Representative

Therapynotes
06.2023 - Current
  • Managed over 30 customer calls while maintaining regular email correspondence with account holders to assist with software integration.
  • Acts as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
  • Tracks customer service cases and updated service software with customer information.
  • Streamlines billing processes by implementing efficient procedures to improve accuracy and reduce errors.
  • Ensures compliance with HIPAA regulations while managing sensitive patient information during billing process.

Lead Barista

‘Feine
01.2022 - 06.2023
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Contributing Writer

Owner’s Magazine
01.2022 - 01.2023
  • Successfully ranked within top 10 results for high volume keywords on popular search engines such as Google and Bing.
  • Wrote factually correct, concise and engaging news stories pertaining to both local and national events on tight deadlines.
  • Conducted keyword research using platforms such as Semrush and Google Analytics
  • Adhered to strategy standards when editing pages for optimal marketability.

SEO Content Writer

Penji
01.2022 - 01.2023
  • Wrote and edited SEO content for various topics pertaining to graphic design
  • Completed thorough research into assigned topics
  • Utilized Google Analytics tools to analyze pages for keyword optimization
  • Adhered to strategy standards when editing pages for optimal marketability
  • Proposed and executed Designer Spotlight interview series showcasing company products and artists.

Education

BA - English Studies

West Chester University
West Chester, PA
01.2019 - 12.2022

Skills

    Call Management

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Timeline

Customer Success Representative

Therapynotes
06.2023 - Current

Lead Barista

‘Feine
01.2022 - 06.2023

Contributing Writer

Owner’s Magazine
01.2022 - 01.2023

SEO Content Writer

Penji
01.2022 - 01.2023

BA - English Studies

West Chester University
01.2019 - 12.2022

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Justin BifolcoContent Writer