Justin Bowen

• Performed daily billing reconciliation by matching extensive lists of transactions to corresponding invoices, ensuring accuracy in financial records
• Responded to financial inquiries from clients and internal departments, resolving issues quickly and accurately
• Produced detailed client billing estimates, increasing billing cycle efficiency by 20% and enhancing financial transparency
• Conducted regular audits on client accounts, reducing billing discrepancies and improving client satisfaction
• Collaborated with cross-functional teams to streamline invoicing, reducing processing time by 15%

• Created shot lists, booked talent and locations and prepared sets for shooting to provide comprehensive production support.
• Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
• Supported current production needs by moving items between equipment, conveyors, and staging areas.
• Communicated with other crew members via walkie talkies to coordinated production activities.

Projects

• Law & Order Season 22, NBC Universal - Aug 2022 - Oct 2022, New York, NY

• Random Act of Flyness, HBO Max - Jul 2022, New York, NY

• Feature Film Miranda’s Victim, Navesink River Productions - Jun 2022, New Jersey

• The Cache, Tubi - Sep 2021, Los Angeles, CA

• Majid Jordan - Wildest Dreams Album Cover, OVO Sound - Sep 2021, Los Angeles, CA

• Majid Jordan - Summer Rain Music Video, OVO Sound - Aug 2021, Los Angeles, CA

• Pepsi Commercial “The Mess We Miss”, Ruckus Films - Apr 2021, Los Angeles, CA

• Cover Shoot with Trevor Jackson, ColorBloc Magazine - Mar 2021, Los Angeles, CA

• Addressed billing inquiries and statements for over 40 clients weekly, resolving 90% of issues on the first call
• Monitored and processed late payments, improving billing collection rates by 12%
• Updated billing information on the company website, reducing processing errors and improving payment tracking

• Delivered remote customer service to 100+ clients weekly, achieving a 95% satisfaction rate during peak pandemic operations
• Scheduled and dispatched over 50 daily orders, reducing scheduling conflicts by 15%
• Resolved billing issues and collaborated with multiple departments, improving overall efficiency by 20%

• Recruited and onboarded contractors to charge and repair scooters, increasing the contractor pool by 25%
• Monitored market data to optimize fleet usage, improving ride availability by 15%
• Used platforms like Slack, Zendesk, and Sonar to streamline communication and reporting, reducing response times by 20%

• Assisted clients and movers with onsite issues, achieving a 90% first-call resolution rate
• Scheduled and dispatched over 40 daily orders, ensuring efficient service delivery and reducing delays
• Addressed billing disputes, improving overall client satisfaction

• Utilized Zendesk primarily for chat support, handling customer inquiries and issues efficiently and professionally
• Provided remote support to clients and walkers, resolving over 50 daily inquiries and improving response time by 20%
• Occasionally handled phone support, enhancing communication flexibility for clients
• Scheduled and dispatched daily dog walks and sittings, ensuring efficient resource allocation and client satisfaction

• Handled over 100 inbound and outbound calls daily, including emergency phone calls at a 24-hour emergency animal hospital
• Booked appointments for all visits and surgeries, ensuring efficient scheduling and coordination with medical staff
• Scheduled appointments, processed insurance claims, and maintained a 98% accuracy rate in client records
• Coordinated with veterinarians and medical staff to manage urgent cases, reducing response times in critical situations by 15%

• Provided high-quality customer service to shoppers, addressing inquiries and resolving complaints to enhance the shopping experience
• Assisted in managing store operations, handling cash transactions, and supporting merchandising and visual displays for the store
• Contributed to creating attractive and cohesive visuals, enhancing the store's presentation and customer engagement
• Improved customer retention and satisfaction through proactive service and visual merchandising