Amber Payne
Houston,TX
Summary
Dynamic professional with a proven track record at KIPP Public Schools, excelling in roles requiring exceptional administrative support and customer service skills. Expert in Microsoft Excel and adept at fostering positive relationships, I significantly enhance learning environments and customer satisfaction. Skilled in both child and client relations, my approach consistently leads to improved outcomes and operational efficiency.
Overview
10
10
years of professional experience
Work History
Contingency Substitute
KIPP Public Schools
Houston, Texas
01.2022 - Current
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development
- Supported individuals by facilitating weekly group sessions.
- Performed assessments to check intellectual, behavioral, and environmental well-being.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance
- Built and strengthened positive relationships with students, parents and teaching staff
- Created lesson plans and chose supporting materials to promote positive learning experiences
- Facilitated daily activities to promote social, emotional, physical, and intellectual development of the children.
- Documented interactions between parents and caregivers during home visits or parent-teacher conferences.
Customer Service Representative
Arise Platform
Houston, TX
09.2021 - Current
- Uphold quality control policies and procedures to increase customer satisfaction
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Answered inbound calls, chats and emails to facilitate customer service
- Made outbound calls to obtain account information
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to resolve service and billing issues
- Asked probing questions to determine service needs and accurately input information into electronic systems
Administrative Assistant
Willie G's Seafood
Houston, TX
10.2020 - 01.2022
- Maintained accurate department and customer records
- Prepared and prioritized calendars and correspondence
- Organized both physical and digital files and updated reports to coordinate project materials
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Responded to customer issues to provide immediate resolution and improve retention
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
Head Server/Head Bartender
Pappadeaux's Seafood Kitchen
Houston, Texas
03.2015 - 01.2020
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction
- Delivered high-quality service and quick beverage service to promote customer satisfaction
Education
Bachelor of Arts - Corporate Communication
University of Houston - Downtown
Houston, TX12.2024
Associate of Arts - Liberal Arts And Sciences
Lone Star College System
Spring, TX05.2022
High School Diploma -
Southfield High School
Detroit, MI06.2010
Skills
- Multi-Line Telephone Systems
- Spreadsheets
- Administrative Support
- Types 80 WPM
- Customer Relations
- Microsoft Excel
- Advanced MS Office Suite Knowledge
- Substitute Teacher Coordination
- Customer Service
- Strong Problem Solver
- Client Relations
- Social skills training
- Child development
- Physical development
References
References available upon request.
References
References available upon request.
Timeline
Contingency Substitute
KIPP Public Schools
01.2022 - Current
Customer Service Representative
Arise Platform
09.2021 - Current
Administrative Assistant
Willie G's Seafood
10.2020 - 01.2022
Head Server/Head Bartender
Pappadeaux's Seafood Kitchen
03.2015 - 01.2020
Bachelor of Arts - Corporate Communication
University of Houston - Downtown
Associate of Arts - Liberal Arts And Sciences
Lone Star College System
High School Diploma -
Southfield High School
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