JUSTIN BOYD
Plano,TX
Summary
Dynamic leader with proven team leadership and customer service excellence at Texas Family Fitness. Skilled in staff supervision and decision-making, enhancing customer satisfaction and driving sales. Demonstrated ability in money handling and project management, ensuring high-quality outcomes and efficient team collaboration. Achieved significant improvements in operational efficiency and customer service standards.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Texas Family Fitness
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
Tire Technician
Discount Tire
05.2024 - 09.2024
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Disposed of old tires correctly, meeting safety and environmental requirements.
Server
Dave & Buster's
11.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Project Manager
Walden Construction and Remodel
01.2019 - 11.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Education
No Degree - Business Managment
Tarrant County College
Fort Worth, TXHigh School Diploma -
Haltom Highschool
Haltom City, TX05-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
Timeline
Assistant Manager
Texas Family Fitness
10.2024 - Current
Tire Technician
Discount Tire
05.2024 - 09.2024
Server
Dave & Buster's
11.2023 - 05.2024
Project Manager
Walden Construction and Remodel
01.2019 - 11.2023
No Degree - Business Managment
Tarrant County College
High School Diploma -
Haltom Highschool
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