Designing, building, and launching model rockets
JUSTIN BRIGGS
Colorado Springs,CO
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
District Support Technician
School District 11
08.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Thoroughly responded to 20-50 support requests everyday
Night Building Manager
Mann Middle School
01.2019 - 08.2023
- Managed the night team to accomplish tasks swiftly, effectively, and completely
- Trained and mentored new hires
- Coordinated with building and outside staff to set up for events
Carpet Cleaning Technician
Certified Carpet Care
02.2016 - 06.2020
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Inspected cleaning sites to provide cost estimates to customers.
- Repaired and serviced equipment as needed
Carpet Cleaning Technician
Creative Carpet Care
12.2015 - 04.2019
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Inspected cleaning sites to provide cost estimates to customers.
- Provided exceptional service for each customer to achieve complete satisfaction.
Education
GED -
Doherty High School
Colorado Springs, CO 08.2012 - 06.2014
Pikes Peak Community College
Colorado Springs, CO 06.2014 - 06.2016
National Cybersecurity Center
Colorado Springs, CO 06.2021 - 08.2022
Associate of Science in Cybersecurity -
University of Phoenix
09.2023 -
Certifications and Skills
Aug-2022 CompTIA Security+ Certification
May-2022 TestOut Security Pro Certification
Jun-2021 TestOut IT Fundamentals Pro Certification
Problem Solving, Researching, Communication, Customer Service, Attention to Detail, Microsoft Office Suite, CISCO Network Devices, Linux
Interests
Watching rocket launches(NASA, SpaceX, ULA etc)
Anything to do with space
Timeline
Associate of Science in Cybersecurity -
University of Phoenix
09.2023 -
District Support Technician
School District 11
08.2023 - Current
National Cybersecurity Center
06.2021 - 08.2022
Night Building Manager
Mann Middle School
01.2019 - 08.2023
Carpet Cleaning Technician
Certified Carpet Care
02.2016 - 06.2020
Carpet Cleaning Technician
Creative Carpet Care
12.2015 - 04.2019
Pikes Peak Community College
06.2014 - 06.2016
GED -
Doherty High School
08.2012 - 06.2014
Similar Profiles
Maya R. VigilMaya R. Vigil
Substitute Teacher, K-12 at School District 11Substitute Teacher, K-12 at School District 11
Elizabeth WilliamsElizabeth Williams
Kitchen Assistant at School District 11Kitchen Assistant at School District 11
Carson PaulyCarson Pauly
Groundskeeper at School District 11Groundskeeper at School District 11
Natasha JenksNatasha Jenks
Patient Appointment Tech at Global Connections to EmploymentPatient Appointment Tech at Global Connections to Employment
Alexus CaruthAlexus Caruth
Shift Supervisor at StarbucksShift Supervisor at Starbucks