Operations professional with experience leading transportation operations, investigating issues, maintaining documentation, resolving customer concerns, and coordinating with multiple stakeholders. Currently pursuing a Georgia Property & Casualty Adjuster License (expected August 2026) and seeking an Auto Claims Adjuster position.
Work History
Transportation Operations Manager
3 Years
J&B Prime Transport LLC | 01.2023 - 01.2026
Managed daily transportation operations, dispatch, scheduling, and logistics.
Investigated operational issues to resolve customer concerns, enhancing service quality.
Recruited and onboarded drivers, ensuring alignment with operational standards.
Reviewed records for accuracy and compliance.
Reviewed records for accuracy and compliance, supporting regulatory adherence.
Security Operations Center (SOC) Operator
2 Years
Allied Universal – Dow Jones | 01.2021 - 01.2023
Monitored surveillance, alarms, and access control systems to ensure safety and security.
Investigated incidents and compiled detailed reports to provide insights and support further action.
Responded to emergencies while maintaining accurate documentation for review and analysis.
Delivered customer service in a timely manner.
Hospital Security Officer
2 Years 4 Months
Princeton Medical Center | 02.2019 - 06.2021
Conducted regular patrols of facilities, identifying potential security risks and addressing them proactively.
Responded promptly to incidents, coordinating with law enforcement and emergency services.
Monitored hospital premises to ensure safety and security for patients, staff, and visitors.
Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
Uber Driver
3 Years
Uber Technologies | 01.2018 - 01.2021
Delivered safe transportation while ensuring positive rider experiences.
Optimized route management to enhance timeliness and rider satisfaction.
Addressed rider concerns with professionalism and empathy.
Education
Associate of Arts - Liberal Arts
Broome Community College | Binghamton
Skills
Safety management
Regulatory documentation
Performance maximization
Dispute management
Report Writing
Microsoft Office
Problem Solving
Decision-making
Time Management
Safety compliance
Budget management
Performance optimization
Contract administration
Communication
Effective communication
Cross-functional collaboration
Active listening
Attention to Detail
Self motivation
Analytical thinking
Task management
Self-direction
Data analysis
Conflict resolution
Certification
Georgia Property & Casualty Adjuster License (Expected August 2026)