Justin Browning
Lenexa,KS
Summary
Dynamic customer service professional with over seven years at The Home Depot, excelling in client satisfaction and technical support. Proven ability to resolve issues swiftly while training new hires. Strong technical aptitude and exceptional communication skills, maintaining a 95% satisfaction rate and enhancing team efficiency through effective collaboration. Familiar with CRM systems and call center systems.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
The Home Depot
Kansas City, KS
06.2023 - 06.2025
- Working in Customer Service with over seven years of experience, including sales, tech support, returns, phone sales, building quotes for Pro and DIY customers.
- Handling professional clients needs and resolving any issues to minimize negative impacts to their customers. Many of these were time critical and required handling sensitive information, quick analysis and resolution and could either be in person or by phone. End goal and achievement was positive client experience.
- Progressed into trainer role, teaching new hires proper procedures and helping them obtain the same skills to exceed client expectations. Maintained a overall 95% satisfaction rate, reflecting my dedication to ensuring positive customer experience.
- Utilized CRM tools like Salesforce to manage customer profiles, and interactions to track service issues, and ensure follow-ups, improving customer retention and personalized services.
- Created customer reports and service summaries using Microsoft Word, ensuring accurate records.
- Handled difficult customer interactions with empathy and efficiency, ensuring positive resolutions.
Delivery Supervisor
The Home Depot
Kansas City, KS
12.2022 - 06.2023
- Coordinated with clients on product availability, order status, and shipment tracking information.
- If any discrepancies or complaints related to deliveries arose, quick, calm, and decisive thinking and actions were used to resolve the issue in a timely manner and ensure our challenges did not effect the client.
- Collaboration with cross-functional teams including sales and store departments to streamline processes related to deliveries, minimized such occurrences as well as supervising team members to ensure accurate inventory counts and efficient loading of delivery vehicles. Maintaining a 90% satisfaction rate for all delivery's delivered on time with no customer complaints
- Utilized CRM tools for delivery tracking also using Salesforce for order follow-ups.
- Lead a team of 8 associates, ensuring smooth operations and on-time delivery's.
- Communicated directly with customers to coordinate special orders and resolve order inquiries, ensuring personalized service.
- Built and maintained strong relationships with high-value clients, contributing to over $1 million in purchase annually.
Lumber Associate
The Home Depot
Kansas City, KS
05.2018 - 12.2022
- Responsible for cleaning, reorganizing, and restocking lumber department, outside to inside, overnight and ensuring it was presentable and ready for business the next day.
- In order to achieve this, a working, safety oriented knowledge of heavy equipment was necessary (forklifts, reach trucks, electric ladders, etc.).
- Promoted to supervisor which added more responsibility including department security, ensuring department associates were performing efficiently and in a timely manner, and appraising department needs daily and composing work lists for associates.
IT Support Technician
The Leather Shop
Kansas City, MO
06.2019 - 06.2020
- Assisted retail business with software and applications, web page creation, browser navigation, hardware conflicts, and data storage and retrieval.
- System and applications including Windows, Apple, and Android OS, (both mobile and desktop) and IE, Chrome, Safari and Fire Fox browsers.
- Set up and provided training on WIFI and Lan set up for security cameras and other hardware.
Owner and Operator
Anderson Trucking
Saint Cloud, MN
05.2014 - 05.2018
- Planned and initiated the start up of my own business.
- Insured accurate and timely communication between myself and driver of the load involved.
- Maintained the condition of all safety equipment, flags, signs and flashing lights, and the vehicle its self, and constantly monitored all details of weather, the route and the load to ensure maximum safety for it and the surrounding public.
- Read route permits, and maps that are provided by the state DOT and are important in understanding what roads were to be used, as oversized loads on some routes are not allowed by state.
Volunteer Fire Fighter
Birch River Fire Department
01.2011 - Current
- Responded to emergency calls for fire and rescue operations.
- Conducted fire safety inspections in residential and commercial properties.
- Collaborated with team members under pressure.
- Communicated effectively with diverse community members.
- Certified in fire fighting, CPR, first aid and emergency medical response.
- Maintained strict confidentiality of patient records in compliance with HIPPA regulations during emergency response and medical support.
Education
High school - General studies
Nicholas county High school
Summersville, WV05.2014
Skills
- Customer service
- Salesforce
- CRM
- Microsoft office
- Microsoft Word
- Excel
- Microsoft Teams
- Slack
- Time management
- Strong techinical aptitude
- Web services
- Zoom
- Appointment scheduling
- App management
- High speed internet (Google fiber)
- Proficient in handling technical issues
- CPR
- First Aid
- Firefighting
- Emergancy management
Timeline
Customer Service Representative
The Home Depot
06.2023 - 06.2025
Delivery Supervisor
The Home Depot
12.2022 - 06.2023
IT Support Technician
The Leather Shop
06.2019 - 06.2020
Lumber Associate
The Home Depot
05.2018 - 12.2022
Owner and Operator
Anderson Trucking
05.2014 - 05.2018
Volunteer Fire Fighter
Birch River Fire Department
01.2011 - Current
High school - General studies
Nicholas county High school