General Manager
JUSTIN BRYANT
Heartland Restaurant Group
Coraopolis,PA
17
years of professional experience
High-energy Area Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 2 years of management performance.
Work History
Store Manager Trainer
3 Years 8 Months- Developed store schedules aligning with forecasted customer levels and employee skills to enhance service delivery.
- Coached sales associates on product knowledge by using a wide variety of training tools.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Coached sales associates on product knowledge by using a wide variety of training tools.
- Trained new store managers on operational procedures and customer service excellence.
- Developed training materials and resources to enhance staff onboarding processes.
General Manager Trainer
3 Years 11 Months- Scheduled and directed staff in daily work assignments, improving overall productivity.
- Resolved problems or concerns efficiently, ensuring satisfaction of all involved parties.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Developed and maintained exceptional customer service standards.
- Optimized profits by controlling food , beverage and labor cost on a daily basis.
- Oversaw daily operations to ensure compliance with health and safety standards.
- Developed staff training programs, enhancing service quality and operational efficiency.
- Developed and implemented training programs to enhance employee performance and operational efficiency.
Assistant Restaurant Manager
1 Year 3 Months- Ensured compliance with federal, state and local hygiene and food safety regulations to maintain high standards.
- Trained staff in food preparation and customer-facing roles to enhance service quality and teamwork.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Supervised all areas of the restaurant to keep it clean and well-maintained.
Assistant Restaurant Manager
8 Months- Ensured compliance with federal, state, and local hygiene and food safety regulations, maintaining high health standards.
- Trained workers in food preparation and customer-facing roles, enhancing team skills and service quality.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Resolved customer complaints to full satisfaction, strengthening brand loyalty and encouraging repeat business.
Restaurant Manager
3 Years 2 Months- Facilitated FOH and BOH daily pre-shift and weekly departmental meetings to align workflows, enhancing organizational efficiency.
- Developed and maintained exceptional customer service standards.
- Facilitated FOH and BOH daily pre-shift meetings and weekly departmental meetings to align workflows and maintain organizational efficiency.
- Led team workshops to foster collaborative learning, resulting in improved knowledge retention across departments.
- Evaluated training effectiveness through feedback mechanisms, driving continuous improvement of curriculum content.
General Manager
4 Years 2 Months- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Streamlined processes to improve customer service response times and satisfaction ratings.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Fostered team collaboration through regular meetings and performance feedback sessions.
Education
High School Diploma
No Degree - Computer And Information Sciences
Skills
Customer service
Recruiting and Hiring
Customer Interaction
Team Goals
Microsoft Excel
Manager Coaching and Training
Financial Statement Review
Payroll Management
Inventory Control Procedures
Timeline
General Manager
Heartland Restaurant Group
08.2022 - CurrentRead More
Store Manager Trainer
Starbucks
12.2018 - 08.2022Read More
General Manager Trainer
QDOBA MEXICAN EATS
11.2014 - 10.2018Read More
Assistant Restaurant Manager
OLGA'S KITCHEN
06.2014 - 09.2015Read More
Assistant Restaurant Manager
QDOBA MEXICAN EATS
05.2013 - 01.2014Read More
Restaurant Manager
DAMON'S GRILL
02.2010 - 04.2013Read More
Cornell High School
High School Diploma
Read More
International Academy of Design And Technology - Pittsburgh
No Degree from Computer And Information Sciences
Read More