Justin Buchanan
Verona,WI
Summary
Self-motivated professional, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping, and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Festival Foods
Verona, WI
03.2021 - Current
- Performed accurate and efficient cash-handling duties, including meticulous counting and verification of currency, to ensure financial integrity and compliance with organizational standards.
- Delivered exceptional customer service by actively engaging with customers, addressing inquiries, resolving issues, and ensuring a positive overall experience. Demonstrated strong communication skills and a customer-centric approach to problem-solving.
- Exercised strong leadership skills by guiding and inspiring team members to accomplish tasks and meet objectives. Demonstrated the ability to delegate responsibilities, provide constructive feedback, and foster a collaborative work environment. Led by example with a proactive and results-oriented approach.
Youth Football Coach Volunteer
Verona Area Highschool
Verona, WI
07.2020 - 07.2023
- Exhibited strong communication skills by articulating ideas clearly through many interpersonal interactions. Demonstrated the capacity to actively listen, empathize, and adapt communication style to engage with diverse audiences and foster positive relationships.
- Fostered a collaborative team environment by actively participating in group discussions, offering support to team members, and contributing ideas to achieve shared objectives.
- Provided mentorship and guidance to the youth by offering support, sharing knowledge, and fostering professional and athletic development opportunities.
Education
BBA - Business Management
University of Wisconsin - Whitewater
Whitewater, WISkills
- Proficiency in technology
- Communication skills (verbal and written)
- Problem-solving abilities
- Time management and organizational skills
- Teamwork and collaboration
- Leadership skills
- Adaptability and flexibility
- Attention to detail
- Customer service orientation
- Emotional intelligence and empathy
- Critical thinking and analytical skills
References
References available upon request.
Timeline
Guest Service Representative
Festival Foods
03.2021 - Current
Youth Football Coach Volunteer
Verona Area Highschool
07.2020 - 07.2023
BBA - Business Management
University of Wisconsin - Whitewater