Justin Carano
Tallmadge,OH
Overview
19
19
years of professional experience
Work History
Vice President Co-owner
M& J Computer & Network Services
Hudson, Ohio
07.2016 - Current
- Spearheaded and contributed to growth of business increasing revenue and hands on project aligning with responsibilities outlined for Business Analyst role at Cartesian
- Very profitable start up that began by offering services to home users and quickly grew into serving small businesses as well
- Create and maintain company website, implementation of advertising via online and local mediums
- Create guides and policies to maximize time and efficiency with customer problems
- Troubleshooting computer and network issues for clients
- Repair both issues related to hardware and software problems
- Implement security measures for home and small businesses to protect client’s assets
- Setup home and small business networks along with software, new hardware, and switches
- Collaborated with technical and business stakeholders to define, clarify, refine, and document business requirements business customers and projects related to BSS platform digital transformation.
Technical Specialist II
Windstream Communications
Twinsburg, OH
01.2015 - 07.2016
- Resolve high volume of complex escalations per day
- Utilize and effectively collaborate with other departments to ensure escalations are handled effectively and completed timely
- Assists internal and external customers ensuring resolution of complex internet and data network problems and issues.
Damage Prevention Coordinator/Analyst Engineering
Windstream Communications
Hudson, OH
07.2007 - 02.2014
- I wrote algorithm that scanned billing records identifying vendors overpaid by tens of thousands of dollars; developed monthly scrub report that saved company hundreds of thousands of dollars
- Saved organization $30k by developing software solution that allowed our call centers to geo-locate zip codes
- Created program generating daily reports and that saved organization 2-4 hours per day (approx
- 12k/year)
- Phenomenally successful at solving problems and anticipating potential issues
- Identified and presented Vendor with bugs and issues that were implemented as fixes
- Administration of SQL and Web server; Troubleshoot and correct SQL database parsing issues
- Work directly with vendors to correct hardware, software, and network issues
- Provide solutions for technical issues on servers and workstations
- Assist manager with creating policies to maximize efficiency of Irthnet daily operations
- Update and deploy new mapping for mapping database
- Design and maintain web sites for department use
- Evaluate One Call Tickets
- Work directly with customers, employees, contractors, and One-call centers with issues which arise in daily operations.
Universal Service Representative
ALLTEL Communications, Inc.
03.2005 - 05.2006
- Provide customer support in high paced retail environment and assist sales personnel in times of customer overflow Essential job functions are as follows: Payment Processing; Handle customer interaction on equipment service issues; Diagnose & triage equipment problems; Tracking store inventory requirements as well as performing basic wireless handset repairs and/or system upgrades; Coordinate shipping and receiving of repairs with third party repair vendors
- Demonstrated expertise in analyzing design documents, participating in design sessions, and providing valuable input on alignment of technical solutions with business requirements
- Developed and documented acceptance test cases, supporting effective collaboration with architects, developers, and testers.
Education
No Degree - Information Systems Operation Management
University of Toledo
Toledo OHHigh School Diploma -
Hudson High School
Hudson OHSkills
- Business process modeling
- System functionality documentation
- Agile methodology and deliverables
- Excellent verbal and written communication
- Creative problem-solving
- Background in Telecommunications industry
- Technical background
- Experience with Agile tools for managing requirements
- Experience with Finance or Accounting
- Client relationship management
- Critical Thinking
- Systems Thinker
- Problem-Solving
- Process Optimization
Timeline
Vice President Co-owner
M& J Computer & Network Services
07.2016 - Current
Technical Specialist II
Windstream Communications
01.2015 - 07.2016
Damage Prevention Coordinator/Analyst Engineering
Windstream Communications
07.2007 - 02.2014
Universal Service Representative
ALLTEL Communications, Inc.
03.2005 - 05.2006
No Degree - Information Systems Operation Management
University of Toledo
High School Diploma -
Hudson High School