Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Justin Carrasquillo

St. Cloud,FL

Summary

Accomplished Customer Service Sales Representative and Warehouse Supervisor with a proven track record at Sherwin-Williams, enhancing sales revenue through expert customer service and product knowledge. Fluent in English and Spanish, great at multitasking and organization, with significantly increased customer satisfaction. Skilled in upselling and decision-making. Proven ability to handle complex issues with effective communication and problem - solving skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Sales Representative

Sherwin-Williams
07.2005 - Current
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.

Warehouse Supervisor

Badcock Home Furniture
06.2004 - 07.2005
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Oversaw daily operations and shipping and handling processes.
  • Delivery Driver- when needed
  • Oversaw inventory control levels and verified compliance with storage and organization processes.

Education

GED -

St. Cloud High School
St. Cloud, FL
05-2003

Skills

  • Customer service
  • Time management
  • Goal oriented
  • Product knowledge
  • Call center experience
  • Upselling
  • Decision-making
  • Bilingual- Fluent in English and Spanish
  • Multitasking and organization
  • Phone etiquette
  • Sales techniques
  • Sales pitching

Certification

Forklift Certified

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Sales Representative

Sherwin-Williams
07.2005 - Current

Warehouse Supervisor

Badcock Home Furniture
06.2004 - 07.2005

GED -

St. Cloud High School
Justin Carrasquillo