Justin Carroll
Bryan
Summary
Results-driven General Manager with expertise in operations management, P&L oversight, and team leadership. Successfully increased membership sales by over 1,000 annually while ensuring exceptional customer experience and operational efficiency.
Overview
7
7
years of professional experience
Work History
General Manager
Club Car Wash Operating LLC
Bryan
11.2019 - Current
- Direct all aspects of daily operations for a high-volume car wash facility generating over $1.5 million in annual revenue, with full responsibility for staffing, financial performance, customer satisfaction, maintenance, and operational efficiency.
- Manage P&L performance, budgeting, payroll, expense control, and key operational metrics to maximize profitability and achieve business objectives.
- Increased recurring membership sales by 1,000+ memberships year-over-year through strategic sales initiatives, team development, and customer retention programs.
- Recruit, hire, train, coach, and lead a team of 8–12 employees, fostering a high-performance culture focused on accountability, safety, and exceptional customer service.
- Develop employee schedules, conduct performance evaluations, and implement training programs to improve productivity, engagement, and retention.
- Oversee preventative maintenance and repair coordination for all wash equipment, facility systems, and grounds to minimize downtime and ensure operational reliability.
- Build and maintain relationships with vendors, contractors, and service providers while negotiating services and managing inventory and supply procurement.
- Resolve escalated customer concerns and ensure a consistently positive customer experience through proactive service and quality control measures.
- Maintain compliance with company policies, safety regulations, and operational standards while leading continuous process improvements.
- Serve as the primary on-site leader with responsibilities equivalent to an owner/operator, making strategic decisions across all facets of the business
Education
High School Diploma -
Kerens High School
Kerens, TX05-2019
Skills
- Operations Management
- P&L Management
- Revenue Growth
- Budget Management
- KPI Analysis
- Strategic Planning
- Process Improvement
- Inventory Control
- Facility Maintenance
- Vendor Relations
- Membership Sales
- Customer Experience
- Team Leadership
- Employee Development
- Recruiting & Hiring
- Payroll & Labor Management
- Safety Compliance
- Conflict Resolution
Timeline
General Manager
Club Car Wash Operating LLC
11.2019 - Current
High School Diploma -
Kerens High School