Results-driven Operations Manager with expertise in optimizing workflows, ensuring health and safety compliance, and enhancing team performance. Proven ability to implement process improvements that drive cost savings and improve service delivery timelines.
Work History
Operations Manager
17 Years 4 Months
The Home Depot Inc | 04.2009 - 08.2026
Coordinated cross-departmental initiatives to optimize workflow and resource allocation.
Led training sessions for staff on safety protocols and operational procedures.
Implemented process improvements that reduced costs and improved service delivery timelines.
Developed action plans to address operational challenges and improve team performance.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Created achievable action plans to mitigate shrink/asset loss year over year.
Wall Covering Specialist
15 Years 6 Months
Carter’s Wall Coverings | 06.2000 - 12.2015
• Install wall coverings in new construction and remodels in various commercial applications.
• Oversaw quality assurance processes to ensure alignment with customer expectations throughout project lifecycle.
• Facilitated collaboration with subcontractors to synchronize timelines and ensure timely project completion.
Electrical Apprentice
6 Years 3 Months
Harris Electric | 06.2006 - 09.2012
Assisted in installation and maintenance of electrical systems under supervision.
Operated hand and power tools safely to complete assigned tasks efficiently.
Supported senior electricians in troubleshooting electrical issues on-site.
Followed safety protocols to ensure compliance with industry standards during projects.
Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
Education
Texas A&M Commerce, Commerce, TX, US | Commerce, TX