Justin Casanova
Moore,OK
Summary
Dedicated and meticulous professional with over a decade of expertise in customer service, management, and sales. Demonstrated success in boosting company revenue and streamlining operational processes. Committed to fostering growth and success in others through a servant leadership approach. Passionate about making a positive impact on both individuals and organizations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
General Manager
Starbucks Coffee Company
07.2025 - Current
- Led store operations, ensuring adherence to company policies and procedures including increase sales to 110% to target within last quarter.
- Implemented training programs to enhance team performance and customer service. Developed 4 internal promotions within the first year.
- Fostered a culture of teamwork, enhancing employee engagement and retention rates to under 30% turnover.
- Achieved 0% variance labor costs to YTD target
City Letter Carrier
United States Postal Service
05.2024 - Current
- Handled confidential or sensitive information with utmost discretion and maintained strict confidentiality protocols
- Resolved customer inquiries regarding lost or misdirected mail in a professional and efficient manner
Classification Specialist
Revenue Management Solutions
12.2023 - 04.2024
Assistant General Manager
Crunch Fitness
08.2023 - 12.2023
- Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
- Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
- Increased customer satisfaction scores by reducing overall turnover and focusing on new hire onboarding/training
Personal Trainer
Crunch Fitness
12.2022 - 07.2023
- Awarded Trainer of the Month in first operational month at new gym
- Achieved top five status in overall trainer sales within franchise
General Manager/ GM Trainer
Starbucks
07.2015 - 03.2022
- Lead a team of 30-70 to achieve the Starbucks experience in various communities within Oklahoma City and Tulsa
- Increased food sales by 8% YOY within first 60 days in role
- Trained and mentored new employees, resulting in a consistent turnover rate 10% below company targets
- Promoted to Store Manager Trainer 3 years into role. Trained 12 management candidates, both internal and external, to successfully operate their own stores
- Executed New Store Opening in the Broken Arrow, OK market and led the market with the highest customer satisfaction scores
- Leveraged time management skills to support 3 peers in New Store Opening (NSO) projects
Assistant Store Manager
Starbucks
09.2014 - 08.2015
- Training alongside with store manager to understand retail operations and coaching
Education
High School -
Harding Charter Preparatory High School
Oklahoma City, OK01-2010
Skills
- Servant Leadership
- Direct Sales
- P&L Management
- Inventory Management
Certification
Certified Personal Trainer, National Academy of Sports Medicine (2022)
Timeline
General Manager
Starbucks Coffee Company
07.2025 - Current
City Letter Carrier
United States Postal Service
05.2024 - Current
Classification Specialist
Revenue Management Solutions
12.2023 - 04.2024
Assistant General Manager
Crunch Fitness
08.2023 - 12.2023
Personal Trainer
Crunch Fitness
12.2022 - 07.2023
General Manager/ GM Trainer
Starbucks
07.2015 - 03.2022
Assistant Store Manager
Starbucks
09.2014 - 08.2015
High School -
Harding Charter Preparatory High School