Justin Chavira
Azusa,CA
Summary
Dynamic professional with a proven track record at OneLegacy, adept in grief support and problem-solving. Excelled in high-stakes environments, significantly enhancing service delivery and client satisfaction. Skilled in EENA methodology and multitasking, I've mentored teams towards peak performance, demonstrating exceptional empathy and operational efficiency.
Overview
11
11
years of professional experience
Work History
Family Care Specialist II
OneLegacy
07.2022 - Current
- Managed caseloads efficiently while maintaining high-quality service delivery standards.
- Assisted families in crisis situations, providing immediate support, resources, and referrals as needed.
- Developed strong rapport with clients by displaying empathy, active listening skills, and cultural sensitivity.
- Facilitated successful community connections by recommending appropriate resources and services to families based on their unique needs.
- Coordinated transportation to various facility's for multiple donor families
- Educated families on the after care process and why donation is important
Underwriter
Entech
05.2021 - Current
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
Processing Specialist
Vanguard
02.2018 - 05.2021
- Responded to customer inquiries and requests related to insurance products and membership.
- Reduced errors in data entry by conducting thorough quality checks and implementing robust validation processes.
- Managed high-volume data processing tasks, ensuring timely completion of projects without compromising on quality.
- Trained a team on auditing practices
Student Support Assistant
Azusa Unified School District
09.2017 - 02.2018
- Fostered an inclusive atmosphere where all learners felt valued, respected, and capable of success.
- Assisted educators in differentiating instruction based on unique learning profiles, promoting equity within classrooms.
- Actively participated in problem-solving meetings aimed at brainstorming solutions tailored to specific student needs.
- Contributed to a supportive learning environment by actively participating in staff professional development initiatives.
- Streamlined communication between students, teachers, and parents for improved academic outcomes.
Retail Associate
Old Navy
04.2017 - 09.2017
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Lifeguard
The City of Azusa
06.2013 - 06.2015
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
Associate of Science - Accounting
Southern New Hampshire University
Hooksett, NH06.2025
Skills
- Grief support
- EENA trained (Explore, Empathize, Normalize and Answer)
- Problem-Solving
- Multitasking Abilities
Timeline
Family Care Specialist II
OneLegacy
07.2022 - Current
Underwriter
Entech
05.2021 - Current
Processing Specialist
Vanguard
02.2018 - 05.2021
Student Support Assistant
Azusa Unified School District
09.2017 - 02.2018
Retail Associate
Old Navy
04.2017 - 09.2017
Lifeguard
The City of Azusa
06.2013 - 06.2015
Associate of Science - Accounting
Southern New Hampshire University