Justin Chiccarine
Director, Client Strategy
Framingham,MA
Summary
Talented Director, Client Strategy with excellent marketing, customer service and facility oversight skills coupled with more than 7 years of experience handling a Fortune 50 client. Highly effective and comfortable working with people at all organizational levels and managing/overseeing a large team of like-minded individuals.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Director, Client Strategy
Radancy Worldwide (Formerly TMP Worldwide)
Waltham, MA
04.2020 - Current
- Directed staff of 5 personnel and managed billings budget totaling $40MM annually.
- Turned around low-growth operation by solidifying workflow processes, strengthening client relationships, and improving
communications supporting client advocacy. - Managed daily operations for Radancy's largest Fortune 50 client while overseeing 23 districts, and over 2000 individual buildings in the US, as well as an additional 100+ buildings in Canada to foster increased performance & ROI
- Helped to create annual budget and developed comprehensive media plans and strategies to accomplish company objectives.
- Assessed final products to check quality and consistency with creative vision.
Account Director
Radancy Worldwide (Formerly TMP Worldwide)
Waltham, MA
04.2017 - 03.2020
- Managed daily communications with over 100 different client contacts to ensure delivery of successful media campaigns and meet designated objectives
- Supported trouble sites to mitigate obstacles and foster successful client delivery.
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
- Utilized trends within the recruiting industry to create solutions and refine business strategies.
- Developed impactful and strategic partnerships with district and corporate level clients to drive business development.
- Created and applied new business analytics and reporting tool across the US and Canada.
Account Executive
Radancy Worldwide (Formerly TMP Worldwide)
Waltham, MA
04.2014 - 03.2017
- Negotiated pricing with media vendors to ensure most cost effective solutions for client
- Managed transactional tasks on a daily basis in order to make sure all orders are generated in the billing system in a timely manner
- Developed conference reports following client calls
- Aided in quarterly presentations to the client, showcasing performance from the previous period
- Helped to develop end-to-end metrics solution to track ROI and app flow for candidates applying to Fortune 50 company.
Education
Bachelor of Science - Business And Management, Minor in Psychology
Boston University
Boston, MA 08.2010 - 05.2014
Skills
Strategic Planning
Verbal and Written Communication
Project Management
Negotiation
Thinking Analytically
Collaboration
Staff Management
Budgeting
Data Analysis
Accomplishments
- Successfully helped to hire over 500,000 employees for a Fortune 50 company in 2020
- Helped to grow a $1MM revenue account into a $10MM revenue account over the course of a few years
- Increased the Net Promoter Score (as designated by client) from -17 to +56 in one year's time
Affiliations
- Zeta Beta Tau Fraternity
Additional Information
Loyalty is at the core of what I strive for. Willing to go out of my way to make sure the job gets done correctly the first time and will put my all into everything I do. I take my work seriously, but foster a fun, creative, and analytical environment for those around me.
Timeline
Director, Client Strategy
Radancy Worldwide (Formerly TMP Worldwide)
04.2020 - Current
Account Director
Radancy Worldwide (Formerly TMP Worldwide)
04.2017 - 03.2020
Account Executive
Radancy Worldwide (Formerly TMP Worldwide)
04.2014 - 03.2017
Bachelor of Science - Business And Management, Minor in Psychology
Boston University
08.2010 - 05.2014