Randy Driesen
West Des Moines,IA
Summary
Accomplished Director at Strategic America, adept in strategic planning and people management, significantly enhancing team performance and client satisfaction. Expert in fostering professional growth and cultivating strong relationships, leading to increased retention rates and financial stability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Director, Client Service and Strategy
Strategic America
11.2019 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Account Supervisor
Strategic America
01.2013 - 11.2019
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
- Coordinated with creative teams to develop innovative advertising campaigns that exceeded client expectations.
- Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.
Senior Account Manager
Strategic America
05.2008 - 01.2013
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
Account Manager
Strategic America
05.2006 - 05.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Marketing Consultant
ARAG
11.2005 - 04.2006
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts.
- Increased brand awareness by developing and executing targeted marketing campaigns.
Account Manager
Strategic America
08.2000 - 10.2005
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
Bachelor of Arts - Business Administration And Marketing
Dordt University
Sioux Center, IA05.1998
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Team Management
- Strategies and goals
- Staff Management
- Budget Management
- Staff Development
- Business Development
- Relationship Building
- Effective leader
Timeline
Director, Client Service and Strategy
Strategic America
11.2019 - Current
Account Supervisor
Strategic America
01.2013 - 11.2019
Senior Account Manager
Strategic America
05.2008 - 01.2013
Account Manager
Strategic America
05.2006 - 05.2008
Marketing Consultant
ARAG
11.2005 - 04.2006
Account Manager
Strategic America
08.2000 - 10.2005
Bachelor of Arts - Business Administration And Marketing
Dordt University
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