Justin Coates
The Dalles,OR
Summary
Professional in automotive finance sector, providing reliable leadership and strategic financial oversight. Skilled in loan structuring, credit analysis, and regulatory compliance. Known for fostering collaborative team environments and adapting to changing business needs, consistently driving results. Excellent communication and negotiation skills, combined with strong ethical focus.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Finance Manager
COLUMBIA GORGE TOYOTA/HONDA
10.2019 - Current
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
- Implemented ongoing training programs for sales staff on current financing products, incentives, and promotions.
- Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
- Enhanced dealership sales by providing comprehensive financial solutions to clients seeking vehicle purchase or lease agreements.
- Processed loan applications and monitored progress from start to finish.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Sales Associate
Teton Toyota
09.2015 - 10.2019
- During my tenure at Teton Toyota, I effectively used our non-confrontational based solution for sales to ensure that customers find the cars they want
- Efficiently in doing so I have facilitated them into purchasing the vehicle and solving their issues or concerns by presenting solutions
- I have also gained a more in depth understanding of the responsibility, reliability, and accountability it takes to be successful in the car business
- I have received the sales excellence award at Teton Toyota
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Warehouse Line Associate
Melaleuca
01.2015 - 09.2015
- Supported supervisors in tracking inventory levels and ordering necessary supplies for uninterrupted production flow.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Wireless Specialist
Sprint by Evolution in Wireless
03.2014 - 12.2014
- Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Managed client accounts effectively by updating them with new plan features or device upgrades when necessary.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Spearheaded promotional events within the store to attract new customers and boost overall sales numbers.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
Crew Member
Lemons House Moving
05.2010 - 06.2011
- Ensured accurate inventory tracking through meticulous documentation of items before and after moves.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Contributed to company growth by consistently meeting deadlines and exceeding expectations in all aspects of the house moving process.
- Assisted in training new employees on proper practices for packing, lifting, and transporting client belongings to minimize the risk of injury or damage.
Customer Service Representative for 21st Century Insurance
Channel Blend
03.2010 - 10.2010
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associates Degree -
Centralia College
01.2009
Associates Degree - Communications
Walla Walla Community College
01.2008
Skills
- Multi-tasking in a high stress environment
- Goal-oriented mindset
- Team oriented
- Excellent Communication
- Financial product knowledge
- Decision Making Aptitude
- Staff Management
- Proficient in Microsoft Word
- Loan Servicing
- Relationship Building
- Proficient in PowerPoint
Additional Information
Proficient in Microsoft Word, Excel, and PowerPoint programs.
Roles And Responsibilities
- Taking care of customers immediate needs.
- Handling customers in a time and cost efficient manner.
- Maintained professionalism and required quotas.
Timeline
Finance Manager
COLUMBIA GORGE TOYOTA/HONDA
10.2019 - Current
Sales Associate
Teton Toyota
09.2015 - 10.2019
Warehouse Line Associate
Melaleuca
01.2015 - 09.2015
Wireless Specialist
Sprint by Evolution in Wireless
03.2014 - 12.2014
Crew Member
Lemons House Moving
05.2010 - 06.2011
Customer Service Representative for 21st Century Insurance
Channel Blend
03.2010 - 10.2010
Associates Degree - Communications
Walla Walla Community College
Associates Degree -
Centralia College
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