Justin Coleman
St. Louis,MO
Summary
Dynamic Manager with a proven track record in the retail sector, specializing in multi-unit operations and human resources. Successfully leads teams to achieve exceptional results in customer service and sales, leveraging strong relationship-building skills. Committed to driving organizational objectives through strategic problem-solving and effective execution.
Overview
28
28
years of professional experience
Work History
District Manger
Zips Car Wash
12.2024 - 03.2025
- Oversaw nine car wash locations
- Coached and executed effective sales techniques, driving impressive results
- Drive and monitor PNL reports through KPI performances
- Act as a coach to leadership and a resource to store employees to inspire success
District Manger/Operations
Safelite
St. Louis, USA
04.2016 - 12.2024
- Outlining a comprehensive recruiting and training program for leadership
- Oversaw retail locations, warehouse, and sales team
- Drive and monitor PNL reports through KPI performances
- Ensured company best practices in place for compliance and efficiency
- Act as a coach to leadership and a resource to store employees to inspire success
DMIT/Manager
Ross Dress for Less
St. Louis, USA
07.2012 - 06.2015
- Conducted DM/LP visits within St
- Louis market
- Developed and promoted eight leaders within two years for the market
- Ensured company best practices in place for compliance and efficiency
Manager
JCPenny
Paducah, USA
10.2010 - 07.2012
- Common management duties for Ross Dress for Less and JC Penney included:
- Scheduling and training procedures for 70 to 120 plus employees
- Financial transactions in retail environment
- Company assets, budgets, cash flow, and expenses
- Customer service, maintenance, sanitation services, training, merchandising
HR/Ops Manager
Kohl's Department Stores
St. Louis, USA
07.2007 - 10.2010
- Began as Executive over apparel and accessories
- Promoted to the Operations Manager for Carbondale, IL
- Two months later, selected to relocate to Florida to open the Lake Park store
- As Veteran Manager, trained and developed management and department staff
- Continued to exceed company goals and expectations with workload and best practices
- Strived to build teams/partnerships, develop myself and others to achieve high end results
Manager
K's Merchandise
St. Louis, USA
08.2002 - 01.2007
- Motivator and overseer of a multimillion dollar retail business, in which we improved profit performance by $496,000 over a three year period and was recognized with numerous company awards during this time
- Trained and developed future store managers and assistant store managers, and began DMIT for the company
- Brainstormed, tested, and developed many company standard operational procedures to help improve profitability and morale for the company
- Managed / mentored the following company departments: HR, fine gifts, electronics, house wares, sporting goods, toy/baby, fine jewelry, warehouse, maintenance, and cash office
Manager
CVS
09.1997 - 08.2002
- Store manager for three different locations: Paducah KY, Flora IL, and Fairfield, IL
- Operated the second highest profitable store in a twenty seven store district for Kentucky and Illinois
- Continuously exceeded our company’s execution and customer satisfaction score card and KPI’s
Manager, District Manager
Pic n Pay Shoes
09.1997 - 08.2002
- Training store manager promoted to DM for West KY, and TN
- Trained and developed future store leaders
- Ensured company best practices in place for compliance and efficiency
Education
Murray State University - Psychology/Business
Murray State University
Skills
- Financial analysis
- PNL management
- KPI monitoring
- Employee training
- Sales coaching
- Compliance management
- Team leadership
- Strategic planning
- Inventory management
- Territory management
- Decision-making
- Budget management
- Client relationship building
- Business and operations analysis
- Goal setting and performance metrics
- Leadership development
- Recruiting and hiring
Accomplishments
- Motivator and overseer of a multimillion dollar retail business. Improved profit performance by $3.2 million within a year. Recognized with numerous company awards during this time.
- At Safelite: St. Louis market recognized nationally for top engagement.
- At Ross: Successfully opened two locations within the St. Louis district and was awarded the companies Store of the Year.
Timeline
District Manger
Zips Car Wash
12.2024 - 03.2025
District Manger/Operations
Safelite
04.2016 - 12.2024
DMIT/Manager
Ross Dress for Less
07.2012 - 06.2015
Manager
JCPenny
10.2010 - 07.2012
HR/Ops Manager
Kohl's Department Stores
07.2007 - 10.2010
Manager
K's Merchandise
08.2002 - 01.2007
Manager
CVS
09.1997 - 08.2002
Manager, District Manager
Pic n Pay Shoes
09.1997 - 08.2002
Murray State University - Psychology/Business
Murray State University
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