Justin Conroy
Splendora,TX
Summary
Dedicated Tow Truck Operator with exceptional customer service skills and conflict resolution expertise. Proven ability to manage multiple service requests effectively and provide support during stressful situations.
Overview
10
10
years of professional experience
Work History
Tow Truck Operator
Milstead Automotive
Spring, TX
01.2026 - Current
- Operated light and heavy-duty tow trucks to assist stranded motorists.
- Conducted vehicle assessments to determine towing requirements and safety protocols.
- Provided exceptional customer service, addressing inquiries and concerns during roadside assistance.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Tow Truck Operator
Humble Towing
Humble, TX
07.2020 - 01.2026
- Coordinated towing operations to ensure timely response to customer requests.
- assess vehicle condition and provide accurate information that supports repair decisions.
- Acting as the first point of contact for customers in stressful situations.
- Translating mechanical issues into easy to understand language.
- Managing multiple service requests in a fast pace environment.
- Supporting efficient workflow between Customers, Dispatch, and Service Teams.
Tow Truck Operator
James Garage
Porter, TX
04.2016 - 07.2020
- Operated tow trucks to safely transport vehicles in various conditions.
- Responded promptly to emergency calls, ensuring timely service delivery.
- Conducted vehicle assessments to determine appropriate towing methods.
- Maintained and inspected towing equipment for optimal performance.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
Education
High School Diploma -
Caney Creek High School
Conroe, TXSkills
- Customer communication and relationship building
- Customer service
- Vehicle issue identification and explanation
- Service coordination and workflow support
- Conflict resolution and de-escalation
- Low pressure sales techniques
- Computer skills
- Service recommendations
- Team player mentality
- Multitasking and organization
- Price quoting
- Goal-oriented mindset
Timeline
Tow Truck Operator
Milstead Automotive
01.2026 - Current
Tow Truck Operator
Humble Towing
07.2020 - 01.2026
Tow Truck Operator
James Garage
04.2016 - 07.2020
High School Diploma -
Caney Creek High School