Justin Curteman
Ontario,California
Summary
Dynamic Installation and Service Technician with a proven track record at Stanley Black & Decker Inc. Skilled in troubleshooting and preventive maintenance, delivering exceptional customer service. Successfully repaired complex equipment, enhancing operational efficiency and product knowledge. Committed to continuous improvement and excellence in service delivery.
Overview
2026
2026
years of professional experience
Work History
Service Technician
Assa Abloy Entrance Systems
Fresno, CA
- Delivered diagnostic insights outlining necessary repairs to customers.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Conducted thorough inspections to determine equipment faults.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Enhanced first-time fix rates by thoroughly diagnosing issues prior to initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Assembler One
Builders Firstsource
12.2024 - Current
- Optimized assembly process for faster and more precise component integration.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
Service Technician
Stanley Black & Decker Inc.
Ontario, CA
03.2014 - 07.2018
- Repaired and performed troubleshooting for [Type of equipment] equipment.
- Documented all changes and actions in computer-based tracking system.
- Gained knowledge of standard equipment, including manufacturer repair guidelines.
- Demonstrated increased knowledge of company products and equipment.
Installation Technician
Stanley Black & Decker Inc.
Chino, CA
01.2012 - 03.2014
Education
High School Diploma - undefined
Norco High School
Norco, CA1996
Skills
- Customer service
- Troubleshooting ability
- Preventive and reparative maintenance
Accomplishments
I have worked at builders firstsource for about a year and three months assembling quality doors for track homes in a high paced production investment I have also learned new skills in the mill work department to excel and move up from Assembler 1 status to assembler 2 status.
Additional Information
At builders Firstsource as a door assembler, I assembled interior and exterior doors and frames, using various pneumatic nail guns and staple guns.
Timeline
Assembler One
Builders Firstsource
12.2024 - Current
Service Technician
Stanley Black & Decker Inc.
03.2014 - 07.2018
Installation Technician
Stanley Black & Decker Inc.
01.2012 - 03.2014
High School Diploma - undefined
Norco High School
Service Technician
Assa Abloy Entrance Systems