JUSTIN DANH
Vancouver,WA
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
Work History
Assistant Manager
OneMain Financial
Portland, OR
12.2023 - Current
- Full-cycle loan origination: intake, credit review, verification, funding.
- Collections management and repayment negotiations (FDCPA compliant).
- Branch operations: audits, cash controls, compliance reviews, reporting.
- Achieve branch targets for funding volume and delinquency reduction.
- Support workflow coordination, customer guidance, and team operations.
- Mentored staff, enhancing team performance and fostering a collaborative environment.
Account Representative
Credit Concepts (Branch Closed)
Milwaukie, OR
07.2022 - 03.2023
- Managed 200+ accounts daily with organized follow-up and documentation.
- Handled inbound/outbound collections with empathy and FDCPA compliance.
- Processed payments, legal paperwork, and repossession documentation.
- Met performance targets consistently and qualified for monthly bonuses.
- Cultivated strong client relationships through proactive communication and personalized service.
- Managed account portfolios, ensuring timely resolution of client inquiries and issues.
Relationship Consultant
U.S. Bank Client
Portland, OR
05.2021 - 01.2022
- Assisted customers with credit, loans, banking services, and account needs.
- Processed transactions and performed outbound calls to grow customer engagement.
Customer Specialist (SPOC)
Freedom Mortgage (Company Downsizing)
Beaverton, OR
12.2020 - 05.2021
- Supported mortgage customers with servicing questions and payment options.
- Handled high-volume call queues while meeting productivity targets.
- Applied investor guidelines and ensured regulatory compliance.
- Provided exceptional customer support, resolving inquiries and issues promptly to enhance client satisfaction.
Inbound Personal Banker
U.S. Bank
Portland, OR
01.2019 - 12.2020
- Resolved customer inquiries regarding accounts and financial services.
- Used multiple systems for transaction completion and problem resolution.
Teller
U.S. Bank
Portland, OR
10.2018 - 01.2019
- Handled cash transactions accurately and provided service guidance.
- Educated customers on banking products and account options.
Skills
- Loan Origination & Underwriting Support
- Collections & FDCPA Compliance
- Customer Service & Financial Counseling
- Branch Operations, Audits & Reporting
- Banking, Credit & Account Management
- Portfolio Monitoring & Risk Awareness
- Sales, Referrals & Outbound Calling
- IT Fundamentals (2023 Coursework)
- Strong Computer Skills
- Fast Learner
- Detail-Oriented
- Team leadership
Accomplishments
- Met or exceeded monthly funding and delinquency reduction targets at OneMain Financial.
- Managed 200+ account portfolio at Credit Concepts with full FDCPA compliance.
- Recognized for reliability, accuracy, and strong customer service performance in banking roles.
Timeline
Assistant Manager
OneMain Financial
12.2023 - Current
Account Representative
Credit Concepts (Branch Closed)
07.2022 - 03.2023
Relationship Consultant
U.S. Bank Client
05.2021 - 01.2022
Customer Specialist (SPOC)
Freedom Mortgage (Company Downsizing)
12.2020 - 05.2021
Inbound Personal Banker
U.S. Bank
01.2019 - 12.2020
Teller
U.S. Bank
10.2018 - 01.2019
Education And Professional Development
IT Coursework (Entry Level), 2023, Completed foundational IT training toward certification; covered system basics, troubleshooting, and networking.
College Coursework - Portland State University (PSU) : Business and Communication
Oregon Life Insurance Producer License (Active)