Justin Dial
Lakewood,CA
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Starbucks
12.2020 - 10.2025
- Assumed responsibility for daily operations to ensure smooth workflow in high-demand environments.
- Assisted in training new team members on safety protocols and operational procedures.
- Monitored inventory levels and reported discrepancies to maintain stock accuracy.
- Enhanced customer service by addressing concerns promptly and ensuring satisfaction at all times.
- Contributed to a positive work atmosphere by promoting teamwork and open communication among staff.
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Barista
Starbucks
09.2011 - 12.2020
- Crafted high-quality beverages using espresso machines and brewing equipment.
- Trained new baristas on beverage preparation and operational procedures.
- Developed efficient workflows to enhance speed of service during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Education
Bachelor of Arts - Psychology
California State University, Long Beach
Long Beach, CA06.2016
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Positive attitude
- Flexible schedule
Timeline
Shift Supervisor
Starbucks
12.2020 - 10.2025
Barista
Starbucks
09.2011 - 12.2020
Bachelor of Arts - Psychology
California State University, Long Beach