Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Justin Mackolit Diaz Perez

Summary

Dynamic and results driven professional with extensive experience at Southwest Behavioral & Health Services. Proficient in electronic health records and bilingual in English and Spanish, I excel in customer service and front office management. Successfully implemented protocols that enhanced workflow and trained staff to elevate service quality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Southwest Behavioral & Health Services
Flagstaff, Arizona
12.2025 - Current
  • Executed administrative tasks by filing paperwork, verifying insurance, and scheduling member appointments to ensure efficient service delivery.
  • Guided clients in accessing behavioral health services and resources to enhance their support experience.
  • Assisted clients with inquiries regarding behavioral health services and programs.
  • Managed scheduling for appointments and follow-up sessions for clients.
  • Utilized electronic health record systems to document client interactions accurately.

Front Office Lead and Medical Assistant

Southwest Behavioral and Health Services
Phoenix, Arizona
02.2024 - 11.2025
  • Supervised front office staff, ensuring efficient daily operations and high-quality patient interactions.
  • Trained new employees on office procedures and customer service standards to enhance team competency.
  • Implemented office protocols that streamlined workflow and improved service quality for patients.
  • Assisted with medication bridges, prior authorizations, EKGs, injections, and blood draws.

Front-End Team Lead

Walmart
05.2021 - 10.2021
  • Managed and directed the front end to ensure that all processes ran smoothly.
  • Assisted associates with training questions and delegated tasks to staff.
  • Collaborated with management to implement store promotions and events effectively.

Education

Bachelors of Health Science - Major

Arizona State University
Phoenix, AZ
12-2023

Skills

  • Customer service
  • Bilingual communication
  • Bilingual medical terminology
  • Front office management
  • Electronic health records
  • Medical documentation
  • Vital signs monitoring
  • CPR

References

  • Brandy Stuhan, (623)210-4908
  • Michelle Ormiston, ormiston.michelle@gmail.com
  • Lillian Lewis, 949-793-1422
  • Victoria Gonzalez, 623-255-2910

Certification

Certified Medical Assistant

Timeline

Customer Service Representative

Southwest Behavioral & Health Services
12.2025 - Current

Front Office Lead and Medical Assistant

Southwest Behavioral and Health Services
02.2024 - 11.2025

Front-End Team Lead

Walmart
05.2021 - 10.2021

Bachelors of Health Science - Major

Arizona State University
Justin Mackolit Diaz Perez