Justin D. Taveras
The Bronx,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
08.2024 - Current
- Maintain a clean and organized workspace for optimal productivity and safety.
- Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Manage time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Front-Desk Associate
Blink Fitness
08.2023 - Current
- Organize front desk area to maintain a professional and welcoming appearance for guests.
- Greets guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhance guest satisfaction by promptly addressing inquiries and providing accurate information regarding the memberships.
- Manage multiple phone lines, proficiently handling register, cancellations, and modifications of the memberships.
Part-Time Barista
Beanz/Artesano’s
08.2021 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Associate of Applied Science - Graphic Production
Rochester Institute of Technology
Rochester, NY03.2023
High School Diploma -
Harry S. Truman High School
The Bronx, NY07.2020
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Money handling abilities
Microsoft Excel
Languages
Spanish
Limited Working
English
Professional Working
American Sign Language
Limited Working
Timeline
Barista
Starbucks
08.2024 - Current
Front-Desk Associate
Blink Fitness
08.2023 - Current
Part-Time Barista
Beanz/Artesano’s
08.2021 - 04.2023
Associate of Applied Science - Graphic Production
Rochester Institute of Technology
High School Diploma -
Harry S. Truman High School