Justin DuBeau
Oak Park,IL
Summary
Experienced account management professional prepared for leadership role. Proven track record in driving client satisfaction, optimizing team performance, and delivering measurable results. Strong focus on fostering collaboration, adapting to changing needs, and excelling in strategic planning and relationship building. Known for reliability, effective communication, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Senior/Enterprise Account Manager
Klickly
02.2024 - Current
- Lead, mentor, and develop a high-performing team of junior account managers and interns, enhancing overall team efficiency
- Optimized key accounts to generate over $100K in additional monthly revenue.
- Develop and execute strategic account plans to meet client objectives and revenue targets, managing a portfolio of over 500 accounts
- Oversee client onboarding, engagement, and retention strategies, ensuring long-term satisfaction
- Collaborate cross-functionally with sales, product, and support teams to drive tailored client solutions (Helped increase G2 ratings from 2 stars with 3 reviews to 4.7 stars with 14 reviews.)
- Analyze account performance data to identify trends and optimize revenue streams
- Manage client escalations and proactively address concerns to ensure successful resolution
- Developed long-lasting client relationships by providing exceptional customer service and support
Mid-Market Customer Success Manager
Showpad
11.2021 - 02.2024
- Achieved 120% renewal rate, surpassing the 100% target, resulting in $1M+ in recurring revenue
- Managed 20-30 mid-market to enterprise-level clients, overseeing portfolios worth $1.5-$2M
- Led midmarket upsells in 2023 and ranked in the top 5 in quarterly business reviews across all CS teams
- Maintained sub10% churn in 2022 and secured 50%+ of clients on multi-year renewals
- Utilized Salesforce and Gainsight for data driven decision-making and strategic client management
- Developed and delivered ROI-driven projects to enhance clients' use of technical integrations
Mid-Market/Enterprise Customer Success Manager, SEM
Adthena
01.2021 - 11.2021
- Company Overview: Media by Kantar sold technology + workforce to Adthena
- Successfully transitioned 75%+ of active contracts post-acquisition, securing $1.5M in recurring revenue
- Developed and executed client success strategies to enhance engagement and retention
- Media by Kantar sold technology + workforce to Adthena
Mid-Market/Enterprise Customer Success Manager, SEM
Media by Kantar
10.2019 - 01.2021
- Achieved 110% net retention rate from 2020-2021 through proactive account management
- Identified upsell opportunities within the portfolio, increasing utilization and revenue
- Managed a portfolio of 100+ clients, ensuring seamless transitions from sales to customer success
Communities Coordinator
ASUG - Americas' SAP Users' Group
08.2018 - 09.2019
- Lead, mentor, and develop a high-performing team of junior account managers and interns, enhancing overall team efficiency
- Optimized key accounts to generate over $100K in additional monthly revenue.
- Develop and execute strategic account plans to meet client objectives and revenue targets, managing a portfolio of over 500 accounts
- Oversee client onboarding, engagement, and retention strategies, ensuring long-term satisfaction
- Collaborate cross-functionally with sales, product, and support teams to drive tailored client solutions (Helped increase G2 ratings from 2 stars with 3 reviews to 4.7 stars with 14 reviews.)
- Analyze account performance data to identify trends and optimize revenue streams
- Manage client escalations and proactively address concerns to ensure successful resolution
- Developed long-lasting client relationships by providing exceptional customer service and support
Education
Bachelor - Advertising
DePaul University
06.2017
Skills
- Salesforce & Gainsight Proficiency
- Microsoft Office
- Hubspot Marketing & Google Ads Search Certification
- Strategy
- Data Analysis & Account Optimization (Sigma, Looker, etc)
- Strategic Planning & Client Retention
- Hubspot CRM
- People Management
- Sales Enablement & Customer Success
- Cross-Functional Collaboration & Leadership
Timeline
Senior/Enterprise Account Manager
Klickly
02.2024 - Current
Mid-Market Customer Success Manager
Showpad
11.2021 - 02.2024
Mid-Market/Enterprise Customer Success Manager, SEM
Adthena
01.2021 - 11.2021
Mid-Market/Enterprise Customer Success Manager, SEM
Media by Kantar
10.2019 - 01.2021
Communities Coordinator
ASUG - Americas' SAP Users' Group
08.2018 - 09.2019
Bachelor - Advertising
DePaul University