Justin Duncan

Skills, training and certifications necessary to receive and process emergency calls as well as routine non-emergency calls.

• Operates automatic call distribution telephone workstation to receive emergency (9-1-1) and non-emergency calls.
• Determines type, location and extent of emergency.
• Types information from caller into computer terminal.
• Codes messages where appropriate.
• Relays information electronically to dispatcher, appropriate personnel or other agencies.
• Assists callers with basic life support procedures.
• Reads maps and gives directions to location of the incident.
• Performs assigned tests of communications equipment.
• Attends training sessions as required.
• Wearing a headset and sit/stand for long periods of time.
• As a Training Officer, provide appropriate training to trainees, as well as assist where needed for any training related missions.