JUSTIN EMERICK
Land O Lakes,Florida
Summary
Motivated individual with experience in customer service and business development. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Business Development Representative
Pencilwrench, LLC
04.2023 - 09.2024
- Led targeted outreach initiatives (e.g., email campaigns, social media) that generated high-quality leads for Pencilwrench's repair description software, enhancing nationwide engagement among automotive technicians.
- Conducted comprehensive needs assessments with prospective clients in the automotive repair industry to uncover challenges with repair order descriptions and recommend tailored solutions.
- Partnered closely with marketing teams to create content and messaging specific to the needs and interests of the automotive technician audience.
- Collaborated with the product team to pinpoint critical pain points and refine sales strategies, effectively aligning pitches to meet the unique requirements of automotive technicians.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Business Development Representative
A-LIGN
02.2024 - 04.2024
- Developed and implemented targeted outreach strategies for acquiring new clients within the start-up and small/midsize company (SMB) segments
- Conducted thorough needs assessments with potential clients to understand their IT/Cybersecurity compliance challenges
- Collaborated effectively with the Account Executive team to ensure smooth handoff of qualified leads and seamless client onboarding
- Leveraged CRM software to effectively track and manage lead activity throughout the sales funnel
Service Consultant
Dimmitt Automotive Group
09.2018 - 10.2022
- Delivered premium customer service experiences, ensuring all interactions met the elevated expectations of high-end clientele and luxury vehicle owners.
- Partnered with multiple departments to develop cohesive, customer-centered solutions tailored to high-profile clients in the luxury automotive sector.
- Identified patterns in customer feedback to pinpoint areas for improvement, focusing on enhancing the service experience for discerning clients.
- Engaged with clients through phone, email, and face-to-face meetings, offering tailored guidance on product options and technical troubleshooting specific to luxury vehicle
- Generated over $1 million in annual gross profit for four consecutive years, consistently exceeding sales quotas and contributing significantly to the company's bottom line.
Education
Bachelor of Science - Cyber Security
Saint Leo University
Saint Leo, FL04-2026
Associate of Arts -
Pasco Hernando State College
12.2014
Skills
- Adaptability
- Communication
- Prospecting
- Email campaigns
- Lead Generation Qualification
- Time Management
- Microsoft Office
- CRM software proficiency
Timeline
Business Development Representative
A-LIGN
02.2024 - 04.2024
Business Development Representative
Pencilwrench, LLC
04.2023 - 09.2024
Service Consultant
Dimmitt Automotive Group
09.2018 - 10.2022
Bachelor of Science - Cyber Security
Saint Leo University
Associate of Arts -
Pasco Hernando State College