Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Failner

Mesa,AZ

Summary

Dynamic and results-driven professional with a proven track record at Manheim Cox Automotive, excelling in pipeline management and servant leadership. Recognized for building strong client relationships and driving a $30 million book of business. Adept at mentoring teams and implementing best practices to enhance performance and profitability.

Overview

13
13
years of professional experience

Work History

Intuit Account Executive

TTEC
05.2025 - Current
  • Assisting Intuit Quickbooks customers by recommending customized tailored solutions to meet their accounting, bookkeeping, payroll, tax season, and payment needs.
  • Immediately performing at a top seller level after new-hire training.
  • Serving as an exemplary, servant oriented, always reliable, leader amongst my peers.
  • Demonstrated capability to successfully facilitate team operations during manager absences.
  • Negotiating prices, terms of sales and service agreements.
  • Consulting with businesses to supply accurate product and service information.
  • Building diverse and consistent sales portfolio.
  • Meeting existing customers to review current services and expand sales opportunities.

Merchant Sales & Activations

Clearent
06.2023 - 04.2025


  • Assisted locally owned businesses with payment processing and software solutions.
  • Sold multiple software offerings that integrated with Quickbooks.
  • Specialized in referral partnering and networking with local non-profit organizations.
  • Owned client relationships, providing each customer with a cost effective payment processing structure.

Commercial Client Success Executive

Manheim Cox Automotive
10.2021 - 06.2023


  • Owned relationships, solutioning, and strategizing for some of Manheim's largest national commercial vehicle shipping clients.
  • Worked closely with key client decision makers to execute strategy and modify national contracts.
  • Responsible for a $30 Million book of business.
  • Showed consistent mastery of relationships with cross-department and cross-boundary partners.
  • Prepared annual, quarterly, and monthly auto transportation performance data.
  • Provided regular guidance, coaching, and leadership to client support team members.

Senior Commercial Client Success Representative

Manheim Cox Automotive
12.2020 - 10.2021
  • Portfolio management for the Ally Financial, American Financial, and Meridian commercial accounts.
  • Oversaw 3,000 vehicles moved per month.
  • Followed documentation and training materials to diagnosis, resolve and escalate client vehicle shipping challenges.
  • Lean Daily Management Board Owner: ran daily team meetings and spoke on behalf of department to organization each week.
  • Accelerated Leaders Program Graduate: completed 6 month leadership course and influentially spearheaded an employee empowerment project that spanned across all of Cox Automotive.

Dealer Sales Team Lead

Manheim Cox Automotive
02.2018 - 12.2020


  • Mentor to Team Members: Individually mentored two team members who were successfully promoted.
  • Served each team member to help them set and acco-attain SMART Goals.
  • Excelled at caring for our team in a full managerial capacity when supervisor was not present.
  • Implemented Sales Team best practices that resulted in a profit margin increase.
  • Successfully made all Medallia "Voice of the Customer" Survey manager calls to clients when called upon.

Dealer Sales Account Manager

Manheim Cox Automotive
06.2014 - 02.2018


  • Facilitated vehicle shipments for auto dealers nationwide.
  • Documented and resolved client escalations.
  • Oversaw end to end process of vehicle transports.

Accounts Receivable Specialist

Manheim Cox Automotive
02.2012 - 06.2014
  • Prepared and sent invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

Education

No Degree - General

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Pipeline Management
  • Servant Leadership
  • Dynamic & Opportunistic Team-Player
  • Very well respected by peers
  • 12th Year High School Wrestling Referee: Developed, mentored, coached, and trained over 20 new officials at tournament events
  • 5th Year NCAA Wrestling Referee: including training 3 new college officials

Timeline

Intuit Account Executive

TTEC
05.2025 - Current

Merchant Sales & Activations

Clearent
06.2023 - 04.2025

Commercial Client Success Executive

Manheim Cox Automotive
10.2021 - 06.2023

Senior Commercial Client Success Representative

Manheim Cox Automotive
12.2020 - 10.2021

Dealer Sales Team Lead

Manheim Cox Automotive
02.2018 - 12.2020

Dealer Sales Account Manager

Manheim Cox Automotive
06.2014 - 02.2018

Accounts Receivable Specialist

Manheim Cox Automotive
02.2012 - 06.2014

No Degree - General

Maricopa Community Colleges, Mesa Community College

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