Justin Fiorino
Ballston Spa
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
General Manager
Druther’s Brewing Company
09.2022 - Current
- Led cross-functional teams using weekly standups and shared KPIs, improving communication and reducing project delays by 20%.
- Mentored 50+ staff members through structured training sessions, reducing turnover rate by 30% within 6 months.
- Introduced scheduling analytics via 7Shifts to optimize shift coverage, improving productivity scores by 15%.
- Developed SOP enhancements and review loops, increasing brewing operation efficiency by 12%.
- Initiated cross-training between departments, improving flexibility and reducing service bottlenecks by 25%.
Server
Druther’s Brewing Company
03.2019 - 09.2022
- Orchestrated high-volume weekend shifts, reducing table wait times by 20% through strategic section assignments.
- Increased average table turnover by 15% during peak hours via efficient check-out and pacing techniques.
- Mentored 5+ new servers, cutting training ramp-up time by 30% through shadow shifts and feedback loops.
- Coordinated seasonal promotions, contributing to a 10% YoY increase in repeat customers.
- Analyzed POS data to identify upsell opportunities, boosting revenue by 12%.
- Resolved guest issues in real time, maintaining a 4.8+ average rating on Yelp and Google.
- Collaborated with inventory team to reduce online product stock errors by 25%.
- Enforced health and safety practices, contributing to zero safety incidents in 12 months.
Patient Care Associate
Albany Medical Center
01.2018 - 09.2020
- Provided daily bedside care to 15+ patients, ensuring timely medical attention and emotional support.
- Collaborated with nurses and physicians to streamline care transitions and reduce readmission risk.
- Maintained patient data using EMR systems, improving documentation accuracy.
- Monitored vitals and alerted care teams to abnormalities for early intervention.
- Ensured infection control via PPE compliance and sanitation protocols.
Shift Supervisor
Rivers Casino
05.2018 - 02.2019
- Supervised 10+ team members, improving guest satisfaction by 15% via coaching and conflict resolution.
- Introduced optimized floor layouts and server rotations, reducing wait times by 20%.
- Led new hire training, boosting guest feedback and accelerating ramp-up by 25%.
- Ensured 100% compliance with gaming and safety regulations, resulting in zero violations.
- Reconciled nightly cash drops and maintained accurate records over 9 months of operations.
Front of House Manager
Outback Steakhouse
06.2016 - 05.2018
- Managed FOH for 200-seat restaurant, improving satisfaction scores by 20% through coordinated service.
- Developed 2-week training focused on upselling and service recovery, increasing check averages by 10%.
- Held weekly huddles and feedback sessions, improving morale and reducing staff conflicts by 30%.
- Implemented staging and order protocols, decreasing ticket times by 25%.
- Reduced food waste by 18% through accurate inventory audits and spoilage tracking.
Education
No Degree - Health Care Management
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Mechanicville High School
Mechanicville, NY06-2010
No Degree - Nutrition
SUNY Schenectady
Schenectady, NYNo Degree - Business Management
Hudson Valley Community College
Troy, NYSkills
- Advertising and marketing
- Branding
- Sales
- Business administration
- Inventory control
- Budgeting and cost control
- Employee scheduling
Timeline
General Manager
Druther’s Brewing Company
09.2022 - Current
Server
Druther’s Brewing Company
03.2019 - 09.2022
Shift Supervisor
Rivers Casino
05.2018 - 02.2019
Patient Care Associate
Albany Medical Center
01.2018 - 09.2020
Front of House Manager
Outback Steakhouse
06.2016 - 05.2018
No Degree - Health Care Management
Southern New Hampshire University
High School Diploma -
Mechanicville High School
No Degree - Nutrition
SUNY Schenectady
No Degree - Business Management
Hudson Valley Community College
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